• Assist clients with onboarding and support their integration with the system’s APIs to ensure seamless data connectivity;
• Gain in-depth understanding of business operations and system functionalities to resolve issues encountered by local business colleagues during daily system usage;
• Conduct targeted training and coaching based on collected issues to enhance business colleagues’ understanding of system features and optimize system utilization;
• Collaborate with domestic technical teams to resolve ad-hoc operational issues;
• Assist domestic product managers in researching local business conditions and system usage to drive feature adoption;
• After project launch, coordinate with domestic technical departments and local business units for implementation and rollout;
• Conduct local competitor or industry benchmarking to inform system enhancements(Optional).
• Educational or professional background in IT, Computer Science, Electrical Engineering, Mechanical Engineering, or related fields; prior technical support experience preferred;
• Hands-on experience with API usage, integration, or troubleshooting;
• Strong listening and verbal communication skills in both English and Chinese;
• Proactive and responsible work ethic with prompt response to urgent issues;
• Strong teamwork, communication, and coordination skills; high stress tolerance and self-directed learning capabilities;
• New graduates are welcome to apply.
• Attractive salary package with industry-leading benefits and annual bonuses tied to your achievements and performance.
• Opportunities for rapid advancement and professional development.
• Commuting allowance, and phone allowance based on business requirements.
• A local, young, flexible, friendly, and dynamic team.
• Holiday gifts, festive activities, and regular original team-building events.
