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Customer support
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FAQ
Parcel loss and tracking
If your parcel hasn’t arrived at your address, please check your mailbox, ask your neighbors, and look around the usual drop-off spots nearby. If you still can’t find it, feel free to contact us, we’re happy to help!
Please contact the sender directly for further assistance.
If your parcel is confirmed lost, please contact the sender directly to handle the claim.
Parcel damage
We’re really sorry to hear that your experience wasn’t as good as we hoped it would be. Your feedback means a lot to us, and we’d love to understand what went wrong so we can make things better. Please don’t hesitate to share your thoughts with our customer service team, we’re here to listen and help.
Please contact the sender directly for further assistance.
Delivery and courier service issues
Our delivery man may leave your parcel in the mailbox or with a neighbor. If you’d prefer this not to happen, please contact us in advance.
We’ll make up to three delivery attempts. If all attempts are unsuccessful, your parcel will be returned to our warehouse and held for 14 days. During this time, you can contact us to arrange another delivery. If we don’t hear from you within 14 days, the parcel will be sent back to the sender.
We’re sorry, we’re currently unable to reschedule delivery times or redirect parcels to pickup points.
Return service is not available at the moment. If you need to return your parcel, please contact the sender directly for assistance.
We’re really sorry to hear that your experience wasn’t as good as we hoped it would be. Your feedback means a lot to us, and we’d love to understand what went wrong so we can make things better. Please don’t hesitate to share your thoughts with our customer service team, we’re here to listen and help.
We’re really sorry to hear that your experience wasn’t as good as we hoped it would be. Your feedback means a lot to us, and we’d love to understand what went wrong so we can make things better. Please don’t hesitate to share your thoughts with our customer service team, we’re here to listen and help.
Parcel tracking and delivery time
Please make sure you’ve entered the correct tracking number — it must begin with “CINL” or “GFNL”, followed by 13 or 14 digits, without any special characters. If the number appears invalid, please contact the sender or merchant for assistance.
Customer service and system experience
We’re really sorry to hear that your experience wasn’t as good as we hoped it would be. Your feedback means a lot to us, and we’d love to understand what went wrong so we can make things better. Please don’t hesitate to share your thoughts with our customer service team, we’re here to listen and help.
To help us better understand the issue and make meaningful improvements, we’d really appreciate your detailed feedback. Please don’t hesitate to share your thoughts with our customer service team — your input truly helps us get better.
Thank you so much for your kind words — your recognition means a lot to our team and is the greatest motivation for them. We encourage you to share your feedback with our customer service team. This ensures your appreciation is properly recorded and directly contributes to the employee’s performance review and internal recognition.
Other questions
GOFO
Netherlands
GOFO Nederland
Customer Service:
Contact Email: cs@mail.gofoexpress.nl
Telephone: +31 30 249 2200
Working Hours:
10:00-18:00
(Monday to Friday, excluding public holidays）