• Lead the shift team to complete daily inbound, sorting, and outbound targets, assigning tasks clearly and keeping operations running safely and efficiently.
• Plan shift rosters and allocate operators to workstations according to forecast volumes and operational priorities, adjusting staffing promptly when volumes change.
• Monitor productivity, SLA and cut-off times, and sorting accuracy throughout the shift, identify bottlenecks early, and take corrective action to keep targets on track.
• Resolve operational exceptions such as misrouted parcels, damaged parcels, and missing scans directly on the floor, and escalate unresolved issues to the warehouse manager in a timely manner.
• Complete structured shift handovers and prepare daily shift reports and KPI data, including volumes processed, productivity, accuracy, and open exceptions.
• Onboard new operators and provide hands-on training on scanning, sorting, loading, and safety procedures, coaching the team to continuously improve performance.
• Ensure that the team follows all safety rules, PPE requirements, and 5S standards, and that equipment such as scanners, forklifts, and pallet jacks is used correctly and properly maintained.
• Work closely with the transport and linehaul team and the warehouse manager to align inbound arrival and outbound departure times, ensuring smooth connections across the network.
• Willingness and ability to work onsite in Herten, Germany. Open to 2 rotating shifts: 12 PM–9 PM, 3 PM–12 AM (night shift allowance included).
• Fluent in Chinese and German; working proficiency in English is a plus.
• Valid work authorization in Germany is preferred; visa application assistance is available for exceptional candidates.
• At least 1 year of experience working on a warehouse or logistics operations floor is required. Previous team-leading experience is preferred.
• Experience in express delivery, parcel, or e-commerce sorting centers is preferred.
• Basic data and office skills, including Excel, as well as familiarity with WMS and scanning systems.
• Strong organizational, communication, and problem-solving skills, with the ability to stay calm and make decisions in a fast-paced environment.
• Competitive weekend and shift allowances.
• Fast-track management development path for high performers.
• Opportunity to gain hands-on experience across multiple departments.
• Extensive career development and growth opportunities.
• Regular employee activities and team events to foster engagement and team spirit.
