• Take overall responsibility for the daily operations of the warehouse and sorting center, including inbound, sorting, outbound, and exception handling, ensuring safe, stable, and efficient operations.
• Plan workforce requirements, lead recruiting, and develop the site team, including team leads, operators, and temporary agency staff, building a strong and motivated organization.
• Forecast parcel volumes and plan site capacity, staffing, and equipment accordingly, including the preparation and execution of peak season operations.
• Define, monitor, and drive key performance indicators such as throughput, on-time departure, sorting accuracy, and cost per parcel, and lead corrective actions when targets are at risk.
• Continuously improve operational processes, site layout, and the use of automation and equipment to increase productivity and reduce errors and costs.
• Ensure full compliance with German labor law and occupational health and safety regulations, and maintain a strong safety culture, 5S standards, and proper equipment management on site.
• Coordinate closely with pan-European linehaul carriers and national last-mile carriers and partners on arrival and departure schedules, capacity, and service performance.
• Prepare and manage the site budget, monitor operating costs, and identify opportunities to improve cost efficiency.
• Report regularly to regional management and headquarters on operational performance, KPIs, costs, and improvement initiatives.
• Willingness and ability to work onsite in Herten, Germany; open to 2 rotating shifts: 12 PM–9 PM, 3 PM–12 AM (night shift allowance included).
• Fluent in Chinese and German; working proficiency in English is a plus.
• Valid work authorization in Germany is preferred; visa application assistance is available for exceptional candidates.
• At least 3 years of experience in warehouse or logistics management is required. Experience in a parcel, express, or e-commerce sorting hub is preferred.
• Proven people management experience, including leading large operational teams across multiple shifts.
• A data-driven approach to management, with strong Excel skills and hands-on experience with WMS systems.
• Knowledge of German labor law and temporary staffing (Arbeitnehmerüberlassung) is a plus.
• Strong leadership and problem-solving skills, with the ability to make sound decisions and work effectively under pressure.
• Competitive weekend and shift allowances.
• Fast-track management development path for high performers.
• Opportunity to gain hands-on experience across multiple departments.
• Extensive career development and growth opportunities.
• Regular employee activities and team events to foster engagement and team spirit.
