IT support engineer

Madrid

Job responsibilities

• Develop an in-depth understanding of local logistics business processes in Spain and the logic of system functions; quickly respond to and resolve operational, data, or functional issues encountered by business teams in daily system usage to ensure business continuity.

• Build and maintain a standardized knowledge base based on recurring system issues resolved in daily operations; regularly update and refine documentation to create reusable troubleshooting guidelines and reduce repeated inquiries.

• Analyze high-frequency issues in the knowledge base and identify capability gaps within the business team; design targeted training programs and organize training sessions and hands-on guidance to improve the team’s ability to independently use the system.

• Proactively collect system optimization requirements generated by local business teams during logistics operations; prioritize requirements and coordinate with the technical team in China to ensure proper implementation and closure.

• After requirement implementations and system iteration projects go live, collaborate with the technical team in China and the local business team to ensure smooth rollout and collect post-launch feedback.

• Research logistics systems used by local competitors and industry peers in Spain; produce analysis reports to support system iteration and product optimization by the technical team in China.

Job requirement

• Bachelor’s degree or above in Information Technology, Computer Science, or related fields.

• At least 1 year of experience in IT product management or logistics system operations and maintenance; experience in software development or technical support is preferred.

• Familiar with debugging and troubleshooting processes for software applications.

• Strong communication skills and the ability to work effectively in cross-functional teams.

• Must hold legal residency in Spain; fluent in Chinese, and Spanish at B2 level or above is preferred.

What we offer

• We provide a collaborative environment where you can work on exciting projects, along with continuous opportunities for personal and professional growth.

• A competitive salary package and a clear career progression path.

• An international and multicultural working environment within a large group.

• The opportunity to grow with a fast-growing startup offering strong future prospects.

• Various benefits, including role-specific incentive programs aligned with the company’s growth stage, as well as a commuting allowance.

Application Form

Submit Your Application

Discover opportunities that match your skills and grow your career with us.

I truly enjoy a workplace that has allowed me to develop my interpersonal skills. Helping our drivers, who are the heart of the company, is truly fulfilling work.

Kiara Ayala

PR Team

Application Form

Submit Your Application

Discover opportunities that match your skills and grow your career with us.

I truly enjoy a workplace that has allowed me to develop my interpersonal skills. Helping our drivers, who are the heart of the company, is truly fulfilling work.

Kiara Ayala

PR Team

IT support engineer

Job responsibilities

Job requirement

What we offer

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