Job responsibilities
• Develop an in-depth understanding of local logistics business processes in Spain and the logic of system functions; quickly respond to and resolve operational, data, or functional issues encountered by business teams in daily system usage to ensure business continuity.
• Build and maintain a standardized knowledge base based on recurring system issues resolved in daily operations; regularly update and refine documentation to create reusable troubleshooting guidelines and reduce repeated inquiries.
• Analyze high-frequency issues in the knowledge base and identify capability gaps within the business team; design targeted training programs and organize training sessions and hands-on guidance to improve the team’s ability to independently use the system.
• Proactively collect system optimization requirements generated by local business teams during logistics operations; prioritize requirements and coordinate with the technical team in China to ensure proper implementation and closure.
• After requirement implementations and system iteration projects go live, collaborate with the technical team in China and the local business team to ensure smooth rollout and collect post-launch feedback.
• Research logistics systems used by local competitors and industry peers in Spain; produce analysis reports to support system iteration and product optimization by the technical team in China.
Job requirement
• Bachelor’s degree or above in Information Technology, Computer Science, or related fields.
• At least 1 year of experience in IT product management or logistics system operations and maintenance; experience in software development or technical support is preferred.
• Familiar with debugging and troubleshooting processes for software applications.
• Strong communication skills and the ability to work effectively in cross-functional teams.
• Must hold legal residency in Spain; fluent in Chinese, and Spanish at B2 level or above is preferred.
What we offer
• We provide a collaborative environment where you can work on exciting projects, along with continuous opportunities for personal and professional growth.
• A competitive salary package and a clear career progression path.
• An international and multicultural working environment within a large group.
• The opportunity to grow with a fast-growing startup offering strong future prospects.
• Various benefits, including role-specific incentive programs aligned with the company’s growth stage, as well as a commuting allowance.
