IT Support Engineer

Milan

Job responsibilities

• Oversee the entire lifecycle management of our logistics software, including testing, upgrading, and deployment.

• Manage the transition of new features and updates to ensure minimal disruption and smooth implementation.

• Provide first-line support for system issues, perform necessary debugging, and guide Chinese and Italian users in troubleshooting problems.

• Act as a liaison between the HQ IT team and Italy operational team, facilitating clear and effective communication.

• Apply product thinking to understand user needs, enhance app functionality, and provide feedback to the development team.

• Ensure that all processes align with both user requirements and business objectives, driving continuous improvement and innovation.

Job requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum of 1 year experience in IT product management or logistics systems; experience in software development or technical support is a plus.

• Proficient in debugging and troubleshooting software applications.

• Strong communication skills and ability to work effectively in cross-functional teams.

• Proficiency in both Chinese and Italian.

• Legally eligible to work in Italy.

What we offer

• Attractive salary package with industry-leading benefits.

• Opportunities for rapid advancement and professional development.

• A local, young, flexible, friendly, and dynamic team.

• Holiday gifts, festive activities, and regular original team-building events.

Application Form

Submit Your Application

Discover opportunities that match your skills and grow your career with us.

I truly enjoy a workplace that has allowed me to develop my interpersonal skills. Helping our drivers, who are the heart of the company, is truly fulfilling work.

Kiara Ayala

PR Team

Application Form

Submit Your Application

Discover opportunities that match your skills and grow your career with us.

I truly enjoy a workplace that has allowed me to develop my interpersonal skills. Helping our drivers, who are the heart of the company, is truly fulfilling work.

Kiara Ayala

PR Team

IT Support Engineer

Job responsibilities

Job requirements

What we offer

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