Terms of Use
Effective date: september 29, 2025
The website https://www.gofo.com/fr/ (hereinafter referred to as the “Site”) is produced and published by GOFO France SAS (hereinafter referred to as “GOFO,” “we,” or “our”), as defined below:
GOFO France
Simplified Joint Stock Company with a share capital of €3,000,000, registered with the RCS of Pontoise under number 978559839
Registered Office: 10 Rue Eugène Pottier, 95670 Marly-la-Ville, France
Contact: dpo@gofoexpress.com, +33 9 70 70 90 65
VAT Number: FR40978559839
Dispute Resolution: The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
These Terms of Use (this “Agreement”) apply to your use of the Site (GOFO Website). These Terms of Use constitute a legally binding agreement between you (“User”) and GOFO and must be read in conjunction with our Privacy Policy. By clicking “Log In,” “Submit,” “Confirm,” or “Register” on the Site, you will be deemed to have read and accepted this Agreement. If you do not agree to this Agreement or any of its provisions, please stop using the service.
1. Scope of this agreement
1.1 This Agreement constitutes a valid and binding contract between you and GOFO.
1.2 GOFO has subsidiaries and/or affiliated legal entities. These subsidiaries and/or affiliated legal entities may provide services to you on behalf of GOFO. You understand and agree that such subsidiaries and/or affiliates are entitled to provide you with services.
1.3 This Agreement applies to your use of the Site. The services provided to you by GOFO and its subsidiaries and/or affiliates are subject to the respective contract(s) separately signed between you and GOFO or its subsidiaries and/or affiliates.
1.4 GOFO reserves the right to change or amend this Agreement from time to time. For example, GOFO may amend this Agreement to reflect legal updates or changes to the services. When GOFO makes such changes, it will announce them on the Site. You should therefore check the Site regularly to review the updated Agreement. If you continue to use the Site after such change or amendment, you will be deemed to have fully read, understood, and accepted the revised Agreement. If you do not agree, you must stop using the Site.
2. User
2.1 If you are a natural person, you confirm that you must have full civil capacity before registering for a GOFO account. Otherwise, you must stop registering or using the Site, failing which you and your guardian shall be liable for all resulting consequences.
2.2 If you are a legal entity, you confirm that prior to registration, you have been duly established under applicable laws and regulations and possess the qualifications to conduct commercial activities. You confirm that by entering into this Agreement, you are not violating any applicable laws or regulations. Otherwise, you must cease registering or using GOFO services, failing which you will be held responsible for all resulting consequences.
3. Account and password
3.1 To access the Site and use the services, you must create an account. You agree to provide complete, accurate, and truthful information (including your name/company name/business license, email address, phone number, country, etc.). You are solely responsible for any damages or consequences resulting from false, incorrect, or incomplete information.
3.2 If you create a username for your account, you must ensure that it does not violate applicable laws or regulations. Otherwise, GOFO has the right to cancel your account. If it is later found that your account was registered with false information or contains immoral or illegal details, GOFO reserves the right to request corrections, suspend account usage, or cancel your account.
3.3 Normally, GOFO allows each user to maintain only one GOFO account. If there is evidence, or GOFO has reason to believe, that a user has registered irregularly or is improperly using multiple GOFO accounts, GOFO has the right to cancel such accounts, refuse services, and terminate this Agreement. If a user causes losses to GOFO or related parties, the user shall also be held liable.
4. Account management
4.1 If you have registered a GOFO account, you may log in using your username and password. Your GOFO account is for personal use only. If you authorize others to use your account, you will be fully responsible for all actions taken by such authorized persons. If GOFO determines that your account usage may endanger account security and/or information security, GOFO reserves the right to refuse services or terminate this Agreement.
4.2 You understand and agree that GOFO will never ask you to provide your password. Therefore, it is recommended that you keep your GOFO account and password confidential. You are solely responsible for any losses or consequences resulting from disclosing your account to third parties. You are responsible for all actions carried out under your account (including but not limited to signing agreements, providing information, using services, etc.).
4.3 If your account information is lost or forgotten due to personal reasons, you must provide relevant details for verification and ensure such information is legal, truthful, accurate, and valid. Otherwise, we will not be able to assist with password reset. You understand that processing your request may take time and that GOFO will not be liable for consequences arising from unauthorized account use.
4.4 Your account may be terminated, and you will no longer be able to log in or access related services in the following cases:
(1) You have seriously breached obligations under the service contract signed with us.
(2) You fail to complete real-name authentication and/or qualification authentication in accordance with Section 4.5.
4.5 You understand and agree that you must complete real-name authentication and/or qualification authentication as required; otherwise, you may not be able to access or use the services normally.
4.6 For better service delivery, you irrevocably authorize us to collect your personal information, including your name or legal representative’s name, identification number, mobile phone number, email, contact address, bank account number, and other information you provide. You agree that we may provide such information to an electronic signature agency, and such agency or its cooperating digital certification body, as a third party, may process and issue a digital certificate enabling you to sign legal documents related to transactions conducted on our Site.
4.7 You may only transfer or assign your account with GOFO’s consent. In such cases, we may require you and the transferee to provide qualifying documents. Upon account transfer, all rights and obligations associated with the account and this Agreement will also be transferred. Any unauthorized transfer shall constitute a breach of this Agreement, and you will be held liable for all resulting consequences.
4.8 You may cancel your account by contacting us. Account cancellation is irreversible and may affect your ability to use our services. For account and service security, we will verify your account and identity before cancellation. Your account will be cancelled if the following conditions are met:
(1) You request cancellation in accordance with our procedures.
(2) You remain liable for any use of the Site and services prior to cancellation, and we may retain your information until cancellation.
(3) Your cancellation does not affect the performance of other agreements signed with us.
(4) After successful cancellation, account information, subject data, transaction records, rights, and interests cannot be restored or retrieved.
5. Services
5.1 GOFO provides an online platform that allows you to access the services we offer. After registration, you may not automatically be entitled to all services displayed on the Site, and the information provided does not constitute a service commitment. The specific services available to you are subject to the service contract(s) signed between you and GOFO.
5.2 The services and information on the Site are provided “as is.” To the fullest extent permitted by law, GOFO disclaims all warranties, whether express, implied, statutory, or otherwise. GOFO makes no representation or warranty regarding the accuracy, completeness, security, or timeliness of services, content, or information provided on the Site.
5.3 GOFO shall not be liable for damages caused by network equipment maintenance, power outages, strikes, riots, fires, floods, storms, explosions, wars, government actions, administrative or judicial orders, or failures of servers, computers, or communication systems. GOFO shall not be liable for damages caused by third parties.
5.4 The Site may contain content not owned by GOFO, for which the publisher is solely responsible. GOFO may review such content to determine whether it is illegal or violates its policies. If GOFO reasonably believes that content violates its policies or the law, it may remove or refuse to display it. However, this does not mean that GOFO will necessarily review or is obligated to review such content.
6. Disclaimer
6.1 You understand and agree that GOFO may modify, suspend, or terminate Site functions without prior notice. GOFO does not guarantee uninterrupted functions, nor does it guarantee timeliness, security, or accuracy of functions.
6.2 You understand and agree that GOFO shall not be liable for interruptions of the Site or its functions in the following circumstances:
(1) Suspension for maintenance, upgrades, or other reasons, without prior notice.
(2) Force majeure such as typhoons, earthquakes, floods, lightning, or terrorist attacks.
(3) Malfunction of your hardware or software.
(4) Viruses, Trojan horses, malware attacks, network congestion, system instability, system or equipment failure, communication breakdowns, power outages, banking issues, third-party failures, or government actions.
7. Intellectual property
Unless otherwise stated in writing by GOFO, all rights in products, technologies, software, programs, data, text, images, photos, audio, video, graphics, colors, layouts, electronic documents, and all other information, content, and materials presented on the Site—including but not limited to copyrights (software copyrights), trademark rights, patent rights, trade secrets, and related rights—are owned by GOFO. Without GOFO’s express written permission, you and any other party may not use such content in any form, including but not limited to copying, distributing, displaying, reproducing, or downloading. Accessing or using the Site does not grant you any rights to the Site’s information, content, or data.
8. Termination
8.1 You may terminate this Agreement in the following ways:
(1) By ceasing to use the Site in accordance with this Agreement.
(2) If GOFO amends this Agreement, by ceasing to use the Site and expressly refusing the amendments.
(3) By clearly notifying GOFO that you will no longer use the Site and fulfilling GOFO’s termination conditions.
8.2 GOFO may notify you of termination of this Agreement in the following cases:
(1) You violate applicable laws or this Agreement or other agreements signed with GOFO.
(2) You engage in fraud, account theft, false transactions, suspected smuggling, improper profit-seeking, or any act that endangers the security of others’ transactions or accounts.
(3) Abuse of GOFO services.
(4) Your account has been cancelled by GOFO under this Agreement.
(5) Other circumstances in which GOFO has reason to terminate this Agreement.
8.3 Termination of this Agreement does not affect the validity of orders or services you have already processed through the Site or other agreements signed between you and GOFO.
9. Notices
9.1 GOFO may notify you through messages on the Site or via the contact information you provided (including email, phone number, and contact address). Such notices may significantly affect your rights and obligations; therefore, please review them in a timely manner. If your contact information changes, you are responsible for updating it promptly. Electronic notifications, including text messages, emails, and website messages, are deemed delivered once successfully sent; written notices are deemed delivered on the fifth calendar day after being sent to the address you provided.
9.2 For any dispute arising from this Agreement, you agree that judicial institutions (including but not limited to courts and arbitration bodies) may send legal documents to you via the phone number, email, or other contact details you provided. The date such documents are sent by judicial authorities will be deemed the date of service or notification.
9.3 You must ensure that the contact information provided is accurate, valid, and kept up to date in real time. If your contact details are inaccurate or not updated in time, resulting in non-delivery or delayed delivery of notifications, you shall bear the resulting legal consequences.