{"id":18535,"date":"2026-05-29T11:18:40","date_gmt":"2026-05-29T11:18:40","guid":{"rendered":"https:\/\/www.gofo.com\/it\/centro-assistenza-courier\/"},"modified":"2026-07-06T09:49:31","modified_gmt":"2026-07-06T09:49:31","slug":"courier-help-center","status":"publish","type":"page","link":"https:\/\/www.gofo.com\/it\/courier-help-center\/","title":{"rendered":"Centro Assistenza Corrieri"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18535\" class=\"elementor elementor-18535 elementor-18113\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4df10e e-con-full e-flex e-con e-parent\" data-id=\"c4df10e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-53c2f3f e-con-full e-flex e-con e-child\" data-id=\"53c2f3f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ccd3089 e-con-full e-flex e-con e-child\" data-id=\"ccd3089\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51caa7d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"51caa7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"Ayo1dYsrIo4ulvxmQuDcwoJHnlh\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\" old-record-id-Ayo1dYsrIo4ulvxmQuDcwoJHnlh\">Centro Assistenza Corrieri<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2204402 elementor-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"2204402\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-after=\"\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.gofo.com\/it\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u2b60 PAGINA INIZIALE DI GOFO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4ad6b6 e-con-full e-flex e-con e-child\" data-id=\"a4ad6b6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b287d9d elementor-widget elementor-widget-text-editor\" data-id=\"b287d9d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\"><div><div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\">Ottieni formazione, supporto e tutto ci\u00f2 di cui hai bisogno per avere successo.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85378bb e-flex e-con-boxed e-con e-child\" data-id=\"85378bb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c61e84c elementor-widget elementor-widget-image\" data-id=\"c61e84c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/apps.apple.com\/it\/app\/gofo-courier-it\/id6742090906\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"374\" height=\"125\" src=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.webp\" class=\"attachment-full size-full wp-image-18256\" alt=\"\" srcset=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.webp 374w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917-300x100.webp 300w\" sizes=\"(max-width: 374px) 100vw, 374px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27fd5a1 elementor-widget elementor-widget-image\" data-id=\"27fd5a1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.cps.it.courier.android&#038;pli=1\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"421\" height=\"125\" src=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/GetItOnGooglePlay_Badge_Web_color_English-e1780668033686.png\" class=\"attachment-full size-full wp-image-18255\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1192964 e-con-full e-flex e-con e-parent\" data-id=\"1192964\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c482ccd elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"c482ccd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"130\" src=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-scaled.png\" class=\"attachment-full size-full wp-image-18170\" alt=\"\" srcset=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-scaled.png 2560w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-300x15.png 300w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-1024x52.png 1024w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-768x39.png 768w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-1536x78.png 1536w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-2048x104.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d004b6 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"2d004b6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  .gofo-hc,\n  .gofo-hc * {\n    box-sizing: border-box;\n  }\n\n  .gofo-hc {\n    --bg: #f8f5f0;\n    --white: #ffffff;\n    --text: #1a1a1a;\n    --muted: #9a9a9a;\n    --border: #e8e2d8;\n    --accent: #e85d2f;\n    --active-bg: #f2ede6;\n    --shadow-sm: 0 2px 16px rgba(0, 0, 0, 0.06);\n    --shadow-lg: 0 8px 32px rgba(0, 0, 0, 0.11);\n    --radius: 14px;\n\n    \/* Enlarged module scale *\/\n    --sidebar-w: 280px;\n    --card-w: 300px;\n    --card-gap: 24px;\n    --layout-gap: 48px;\n\n    --font: 'Poppins', sans-serif;\n\n    font-family: var(--font);\n    color: var(--text);\n    width: 100%;\n  }\n\n  \/* Background layer behind the help center *\/\n  .gofo-hc-bg {\n    position: relative;\n  }\n\n  .gofo-hc-bg .gofo-hc {\n    position: relative;\n    z-index: 1;\n    margin-bottom: -25%;\n  }\n\n  .gofo-hc .hc-view {\n    width: 1250px;\n    max-width: 100%;\n    margin: 40px auto;\n    gap: var(--layout-gap);\n  }\n\n  .gofo-hc #gofo-hc-home {\n    display: flex;\n    height: 620px;\n    align-items: stretch;\n  }\n\n  .gofo-hc #gofo-hc-detail {\n    display: none;\n    align-items: flex-start;\n  }\n\n  .gofo-hc #gofo-hc-detail.active {\n    display: flex;\n  }\n\n  .gofo-hc .sidebar {\n    width: var(--sidebar-w);\n    flex-shrink: 0;\n    background: var(--white);\n    border-radius: var(--radius);\n    box-shadow: var(--shadow-sm);\n    border: none;\n    padding: 32px 0 28px;\n  }\n\n  .gofo-hc #gofo-hc-home .sidebar {\n    height: 100%;\n  }\n\n  .gofo-hc #gofo-hc-detail .sidebar {\n    position: sticky;\n    top: 32px;\n  }\n\n  .gofo-hc .sidebar-header {\n    padding: 0 24px 20px;\n  }\n\n  .gofo-hc .sidebar-label,\n  .gofo-hc .home-link {\n    font-size: 14.5px;\n    font-weight: 400;\n    color: var(--text);\n    line-height: 1.3;\n  }\n\n  .gofo-hc .sidebar-label {\n    font-size: 12.5px;\n    letter-spacing: 0.12em;\n    text-transform: uppercase;\n    color: var(--muted);\n  }\n\n  .gofo-hc .home-link {\n    cursor: pointer;\n  }\n\n  .gofo-hc .mobile-back-link {\n    display: none;\n  }\n\n  .gofo-hc .home-link:hover {\n    color: var(--accent);\n  }\n\n  .gofo-hc .nav-list {\n    list-style: none;\n    padding: 8px 14px 12px;\n    margin: 0;\n  }\n\n  .gofo-hc .nav-list li {\n    margin-bottom: 30px;\n  }\n\n  .gofo-hc .nav-item {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    min-height: 54px;\n    height: auto;\n    padding: 0 12px 0 16px;\n    border-radius: 10px;\n    font-size: 15px;\n    color: var(--text);\n    cursor: pointer;\n    white-space: normal;\n    transition: background 0.18s;\n  }\n\n  .gofo-hc .nav-item:hover,\n  .gofo-hc .nav-item.active {\n    background: var(--active-bg);\n  }\n\n  .gofo-hc .nav-item.active {\n    font-weight: 500;\n  }\n\n  .gofo-hc .nav-label {\n    flex: 1;\n    overflow: hidden;\n    text-overflow: ellipsis;\n  }\n\n  .gofo-hc .nav-badge {\n    color: #e85d2f;\n    display: none;\n    width: 24px;\n    height: 24px;\n    border-radius: 50%;\n    background: var(--white);\n    align-items: center;\n    justify-content: center;\n    margin-left: 8px;\n    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.12);\n    font-size: 18px;\n    line-height: 1;\n  }\n\n  .gofo-hc .nav-item.active .nav-badge {\n    display: flex;\n  }\n\n  .gofo-hc .card-grid {\n    width: calc(3 * var(--card-w) + 2 * var(--card-gap));\n    display: grid;\n    grid-template-columns: repeat(3, var(--card-w));\n    grid-template-rows: repeat(2, 1fr);\n    gap: var(--card-gap);\n    height: 100%;\n  }\n\n  .gofo-hc .card {\n    background: var(--white);\n    border-radius: var(--radius);\n    box-shadow: var(--shadow-sm);\n    position: relative;\n    overflow: hidden;\n    cursor: pointer;\n    padding: 26px;\n    transition:\n      box-shadow 0.22s,\n      transform 0.22s;\n  }\n\n  .gofo-hc .card:hover {\n    box-shadow: var(--shadow-lg);\n    transform: translateY(-3px);\n  }\n\n  .gofo-hc .card::before {\n    content: '';\n    position: absolute;\n    inset: 0;\n    background: linear-gradient(135deg, #f2ede6 0%, transparent 55%);\n    opacity: 0;\n    transition: opacity 0.24s;\n  }\n\n  .gofo-hc .card:hover::before {\n    opacity: 1;\n  }\n\n  .gofo-hc .card-title {\n    position: relative;\n    z-index: 1;\n    font-size: 20px;\n    font-weight: 600;\n    line-height: 1.35;\n\n    max-width: calc(100% - 70px);\n\n    display: -webkit-box;\n    -webkit-line-clamp: 2;\n    -webkit-box-orient: vertical;\n\n    overflow: hidden;\n    min-height: 54px;\n  }\n\n  .gofo-hc .card-illus {\n    position: absolute;\n    right: 18px;\n    bottom: 20px;\n    width: 160px;\n    height: 175px;\n    z-index: 1;\n    pointer-events: none;\n    background-size: contain;\n    background-position: center bottom;\n    background-repeat: no-repeat;\n    \/* image-rendering: crisp-edges; \/* uncomment if source is pixel-art *\/\n  }\n\n  .gofo-hc .article-pane {\n    flex: 1;\n    min-width: 0;\n    background: transparent;\n  }\n\n  .gofo-hc .article-section {\n    display: none;\n    animation: gofoFadeUp 0.26s ease forwards;\n  }\n\n  .gofo-hc .article-section.active {\n    display: block;\n  }\n\n  .gofo-hc .article-title {\n    font-size: 38px;\n    font-weight: 700;\n    line-height: 1.18;\n    margin: 0 0 30px;\n  }\n\n  .gofo-hc .article-body h2 {\n    font-size: 22px;\n    font-weight: 600;\n    margin: 34px 0 16px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid var(--border);\n  }\n\n  .gofo-hc .article-body h2:first-child {\n    margin-top: 0;\n  }\n\n  .gofo-hc .article-body p,\n  .gofo-hc .article-body li {\n    font-size: 17px;\n    line-height: 1.85;\n  }\n\n  .gofo-hc .article-body ul {\n    list-style: none;\n    padding: 0;\n    margin: 0 0 26px;\n  }\n\n  .gofo-hc .article-body li {\n    position: relative;\n    padding: 6px 0 6px 24px;\n  }\n\n  .gofo-hc .article-body li::before {\n    content: '';\n    position: absolute;\n    left: 0;\n    top: 18px;\n    width: 6px;\n    height: 6px;\n    border-radius: 50%;\n    background: var(--accent);\n    opacity: 0.7;\n  }\n\n  .gofo-hc .tip-box {\n    background: #fff4f0;\n    border-left: 3px solid var(--accent);\n    border-radius: 0 8px 8px 0;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 16px;\n    line-height: 1.8;\n  }\n\n  .gofo-hc .see-more {\n    display: inline-flex;\n    font-size: 16px;\n    font-weight: 500;\n    color: var(--accent);\n    cursor: pointer;\n    margin: 10px 0 30px;\n    background: none;\n    border: none;\n    padding: 0;\n    font-family: var(--font);\n  }\n\n  .gofo-hc .see-more::after {\n    content: ' \u2192';\n  }\n\n  @keyframes gofoFadeUp {\n    from {\n      opacity: 0;\n      transform: translateY(8px);\n    }\n    to {\n      opacity: 1;\n      transform: translateY(0);\n    }\n  }\n\n  @media (max-width: 1024px) {\n    .gofo-hc #gofo-hc-home,\n    .gofo-hc #gofo-hc-detail {\n      flex-direction: column;\n      height: auto;\n    }\n\n    .gofo-hc .sidebar {\n      width: 100%;\n      position: relative !important;\n      top: auto !important;\n    }\n\n    .gofo-hc .card-grid {\n      width: 100%;\n      grid-template-columns: repeat(2, 1fr);\n      grid-template-rows: auto;\n    }\n\n    .gofo-hc .card {\n      min-height: 178px;\n    }\n\n    .gofo-hc-bg .gofo-hc {\n      transform: translateY(0%);\n      margin-bottom: -12%;\n    }\n  }\n\n  @media (max-width: 640px) {\n    .gofo-hc-bg {\n      padding-bottom: 0;\n    }\n\n    .gofo-hc {\n      padding: 16px;\n      transform: none;\n      margin-bottom: 0;\n    }\n\n    .gofo-hc .sidebar {\n      display: none;\n    }\n\n    .gofo-hc .mobile-back-link {\n      display: block;\n      font-size: 14.5px;\n      font-weight: 400;\n      color: var(--text);\n      cursor: pointer;\n      padding: 12px 0;\n    }\n\n    .gofo-hc .mobile-back-link:hover {\n      color: var(--accent);\n    }\n\n    .gofo-hc .card-grid {\n      grid-template-columns: 1fr;\n      gap: 12px;\n    }\n\n    .gofo-hc .card-illus {\n      width: 102px;\n      height: 112px;\n    }\n\n    .gofo-hc .article-title {\n      font-size: 28px;\n    }\n\n    .gofo-hc .article-body h2 {\n      font-size: 18px;\n    }\n\n    .gofo-hc .article-body p,\n    .gofo-hc .article-body li {\n      font-size: 15px;\n    }\n  }\n<\/style>\n\n<div class=\"gofo-hc-bg\">\n  <div class=\"gofo-hc\" id=\"gofo-help-center\">\n    <div id=\"gofo-hc-home\" class=\"hc-view\">\n      <aside class=\"sidebar\">\n        <div class=\"sidebar-header\">\n          <div class=\"sidebar-label\">Seleziona il menu<\/div>\n        <\/div>\n        <ul class=\"nav-list\" id=\"gofo-home-nav\"><\/ul>\n      <\/aside>\n\n      <div class=\"card-grid\" id=\"gofo-home-cards\"><\/div>\n    <\/div>\n\n    <div id=\"gofo-hc-detail\" class=\"hc-view\">\n      <aside class=\"sidebar\">\n        <div class=\"sidebar-header\">\n          <div class=\"home-link\" onclick=\"gofoHome()\">Home del Centro assistenza<\/div>\n        <\/div>\n        <ul class=\"nav-list\" id=\"gofo-detail-nav\"><\/ul>\n      <\/aside>\n\n      <main class=\"article-pane\" id=\"gofo-article-pane\">\n        <div class=\"mobile-back-link\" onclick=\"gofoHome()\">\u2190 Home del Centro assistenza<\/div>\n      <\/main>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  \/* ================================================================\n   *  Language detection  (via URL path: \/en\/\u2026 \u2192 en, \/fr\/\u2026 \u2192 fr, etc.)\n   * ================================================================ *\/\n  var currentLang = (function () {\n    \/\/ \/en has highest priority \u2014 always English if present\n    if (\/\\\/en(?:\\\/|$)\/i.test(location.pathname)) return 'en'\n    var m = location.pathname.match(\/\\\/(fr|nl|it)(?:\\\/|$)\/i)\n    return (m && m[1]) || 'en'\n  })()\n\n  \/* ================================================================\n   *  Structural data  (field-order & metadata \u2014 NO user-facing text)\n   * ================================================================ *\/\n  var helpCenterMeta = [\n    {\n      id: 'courier-overview',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373170.webp',\n      cardImgAlt: 'Courier Overview',\n      sections: [\n        { seeMore: { target: 'getting-started' } },\n        { seeMore: { target: 'deliveries' } },\n        { seeMore: { target: 'proof-of-delivery' } },\n        { seeMore: { target: 'safety-compliance' } },\n        { seeMore: { target: 'app-tech' } },\n      ],\n    },\n    {\n      id: 'getting-started',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373178.webp',\n      cardImgAlt: 'Start Your Journey',\n      sections: [{}, {}, {}],\n    },\n    {\n      id: 'deliveries',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373169-1.webp',\n      cardImgAlt: 'Daily Delivery Runs',\n      sections: [{}, {}, {}],\n    },\n    {\n      id: 'proof-of-delivery',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373172.webp',\n      cardImgAlt: 'POD Made Simple',\n      sections: [{}, {}, {}],\n    },\n    {\n      id: 'safety-compliance',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373174.webp',\n      cardImgAlt: 'Safety First',\n      sections: [{}, {}],\n    },\n    {\n      id: 'app-tech',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Layer_1.webp',\n      cardImgAlt: 'Support Made Quick',\n      sections: [{}, {}],\n    },\n  ]\n\n  \/* ================================================================\n   *  Translations  \u2014 en, fr, nl, it\n   *\n   *  Each key is an item id.  The value holds every user-facing\n   *  text field for that item.  When a field is missing in the\n   *  active language we fall back to 'en'.\n   * ================================================================ *\/\n  var translations = {\n    en: {},\n    it: {},\n  }\n\n  \/* ===== English (source of truth) ===== *\/\n  translations.en = {\n    'courier-overview': {\n      navLabel: 'Courier Overview',\n      cardTitle: 'Courier Overview',\n      articleTitle: 'Courier Overview',\n      sections: [\n        {\n          heading: '1. Getting Started',\n          items: [\n            'Download the [GOFO Courier IT] app and contact your station manager to complete account registration.',\n            'Essential items: mobile phone, marker pen, and a delivery vehicle in clean and good condition.',\n          ],\n          seeMore: 'View \"Getting Started\" details',\n        },\n        {\n          heading: '2. Deliveries',\n          items: [\n            'Check in at the warehouse to complete parcels scanning, numbering, and loading.',\n            'Follow the in-app navigation route as needed.',\n            'Report undeliverable parcels promptly and return them safely to the warehouse.',\n          ],\n          seeMore: 'View \"Deliveries\" details',\n        },\n        {\n          heading: '3. Proof of Delivery',\n          items: [\n            'Take at least 2 POD photos per parcel.',\n            'Do not collect any biometric data or any images related to customer privacy.',\n          ],\n          seeMore: 'View \"Proof of Delivery\" details',\n        },\n        {\n          heading: '4. Safety & Compliance',\n          items: ['Operate compliant vehicles and drive safely.', 'Strictly protect customers\u2019 personal privacy.'],\n          seeMore: 'View \"Safety & Compliance\" details',\n        },\n        {\n          heading: '5. App & Tech Support',\n          items: [\n            'Adjust navigation, camera, system language and other settings within the app.',\n            'For unresolved issues, contact your station manager.',\n          ],\n          seeMore: 'View \"App & Tech Support\" details',\n        },\n      ],\n    },\n    'getting-started': {\n      navLabel: 'Getting Started',\n      cardTitle: 'Start Your Journey',\n      articleTitle: 'Getting Started',\n      sections: [\n        {\n          heading: '1.1 Account Registration',\n          items: [\n            'Download the app: Search for [GOFO Courier IT] on the Apple App Store or Google Play Store, or use the provided grayscale package link or QR code (for iOS, TestFlight is required to install grayscale packages).',\n            'Create an account: Contact your station manager to register.'\n          ],\n        },\n        {\n          heading: '1.2 Tools & Equipment Checklist',\n          items: [\n            'Wear a clean standard work uniform.',\n            'Carry a smartphone with a working internet connection.',\n            'Use a clean and reliable delivery vehicle.',\n            'Prepare a marker pen as needed for parcel labeling.',\n          ],\n        },\n        {\n          heading: '1.3 Training & Employment Qualification',\n          items: [\n            'Complete onboarding training including app operation guidance, POD standards, and problem parcel handling.',\n            'Hold a valid driving licence with a clean driving record (no drink-driving or serious traffic violations).'\n          ],\n        },\n      ],\n    },\n    deliveries: {\n      navLabel: 'Deliveries',\n      cardTitle: 'Daily Delivery Runs',\n      articleTitle: 'Deliveries',\n      sections: [\n        {\n          heading: '2.1 Warehouse Check-in & Pick-Up',\n          items: [\n            'Arrive on time and park vehicles in designated safe zones (never block cargo lanes, loading docks or emergency fire exits).',\n            'Collect, scan, and sort packages in the app. ',\n            'Report damaged or missing parcels to your station manager immediately.',\n          ],\n        },\n        {\n          heading: '2.2 Delivery Requirements',\n          items: [\n            'Use the in-app navigation to go to each recipient\u2019s address.',\n            'Comply with customer delivery instructions.',\n            'If the address is unclear, call the customer to confirm the location.'\n          ],\n        },\n        {\n          heading: '2.3 Failed Delivery',\n          items: [\n            'Select the problem parcel type and report the delivery exception in the app.',\n            'Return the parcels to the warehouse according to the DSP instructions.',\n            'Do not leave parcels in unsafe, unauthorized, or ambiguous locations.'\n          ],\n        },\n      ],\n    },\n    'proof-of-delivery': {\n      navLabel: 'Proof of Delivery',\n      cardTitle: 'POD Made Simple',\n      articleTitle: 'Proof of Delivery',\n      sections: [\n        {\n          heading: '3.1 General Requirements',\n          items: [\n            'Each delivery must include uploading at least 2 photos (with fewer than 2 photos, uploading on the APP is not possible; two identical photos are not allowed).',\n            'The photos must clearly show the complete parcel label (shipment number readable\/scannable) + the delivery location.',\n            'Location priority: street number > name on the doorbell\/intercom > sign (company\/bar, etc.) > building.',\n            'Photos must be taken in real time at the delivery location and uploaded immediately; the system will record the GPS.',\n            'It is forbidden to photograph personal data (face, hands, identity documents, etc.), and it is forbidden to collect biometric data (especially the face).',\n            'For high-risk deliveries (in front of the door, mailbox, unprotected common areas), it is recommended to obtain the recipient\u2019s prior written authorization.',\n            'If the recipient is absent, after authorization, the parcel must be placed in a safe location. It is forbidden to place it near heat sources, water, animals, chemical\/biological substances, on terraces, in elevated places, or in any other unsafe location.',\n            'All depot\/station staff must promptly delete the recipient\u2019s contact information after contacting them (within 24 hours; in special cases up to 72 hours).',\n          ],\n        },\n        {\n          heading: '3.2 Delivery Scenarios',\n          items: [\n              'Delivery to the recipient: Clear label + street number or delivery location.',\n              'Received by third parties: Clear label + street number or delivery location.',\n              'Mailbox: Clear label + street number or delivery location, mailbox details + parcel inside mailbox.',\n              'Designated address: Clear label + street number or delivery location + parcel placement.',\n              'Concierge \/ Reception: Clear label + outside of the building with street number.',\n              'Delivery to a detached house: Clear label + street number or delivery location + parcel placed in the garden.',\n              'Lobby: Clear label + street number or delivery location + parcel placed in a safe lobby location.',\n          ],\n        },\n        {\n          heading: '3.3 Non-compliant POD',\n          items: [\n            'Non-compliant parcel placement: Placed on top of an outdoor mailbox, dangerous communal apartment zones, shop front entrances, school public grounds.',\n            'Non-compliant label: Label mismatching parcel info, blurry print, excessive shooting distance hiding tracking numbers.',\n            'Non-compliant street number \/ surrounding environment: No visible house number, mismatched address marking, unreadable blurry surroundings.',\n            'Scenario mismatch: Parcel not placed inside mailbox, not left at security\/reception or lobby as stated.'\n          ],\n        },\n      ],\n    },\n    'safety-compliance': {\n      navLabel: 'Safety & Compliance',\n      cardTitle: 'Safety First',\n      articleTitle: 'Safety & Compliance',\n      sections: [\n        {\n          heading: '4.1 Courier Conduct',\n          items: [\n            'Operate compliant vehicles and drive safely.',\n            'Maintain polite communication with recipients; avoid offensive language, physical altercation or customer harassment. ',\n            'Follow POD privacy rules; avoid capturing any images related to personal privacy.',\n            'No smoking, alcohol consumption or illegal drug use during working shifts.',\n          ],\n        },\n        {\n          heading: '4.2 Emergency & Welfare',\n          items: [\n            'Report traffic accidents, unsafe conditions or health issues immediately.',\n            'DSP controls daily driving hours and arranges reasonable workloads to ensure courier safety and well-being.'\n          ],\n        },\n      ],\n    },\n    'app-tech': {\n      navLabel: 'App & Tech Support',\n      cardTitle: 'Support Made Quick',\n      articleTitle: 'App & Tech Support',\n      sections: [\n        {\n          heading: '5.1 Basic Operations',\n          items: [\n            'Log in using password or SMS verification code.',\n            'Adjusting settings for language, navigation and photo storage.'\n          ],\n        },\n        {\n          heading: '5.2 Troubleshooting',\n          items: [\n            'Delivery tool \/ app issues: Report to station manager immediately for terminal support.',\n            'Escalate other unresolved issues to the station manager.',\n          ],\n        },\n      ],\n    },\n  }\n  \/* ===== Italian ===== *\/\n  translations.it = {\n    'courier-overview': {\n      navLabel: 'Panoramica Corrieri',\n      cardTitle: 'Panoramica Corrieri',\n      articleTitle: 'Panoramica Corrieri',\n      sections: [\n        {\n          heading: '1. Guida introduttiva',\n          items: [\n            'Scarica l\\u2018app [GOFO Courier IT] e contatta il responsabile della stazione per completare la registrazione dell\\u2019account.',\n            'Oggetti indispensabili: telefono cellulare, pennarello e veicolo di consegna pulito e in buone condizioni.',\n          ],\n          seeMore: 'Visualizza i dettagli della \\u201cGuida introduttiva\\u201d',\n        },\n        {\n          heading: '2. Norme di consegna',\n          items: [\n            'Presentati al magazzino per completare la scansione dei pacchi, la numerazione e il carico.',\n            'Segui il percorso di navigazione dell\\u2018app secondo necessit\\u00e0.',\n            'Segnala tempestivamente le anomalie per i pacchi non consegnabili e restituiscili in sicurezza al magazzino.',\n          ],\n          seeMore: 'Visualizza i dettagli delle \\u201cNorme di consegna\\u201d',\n        },\n        {\n          heading: '3. Prova di consegna',\n          items: [\n            'Scatta almeno 2 foto POD per ogni pacco.',\n            'Non raccogliere dati biometrici o immagini relative alla privacy del cliente.',\n          ],\n          seeMore: 'Visualizza i dettagli della \\u201cProva di consegna\\u201d',\n        },\n        {\n          heading: '4. Sicurezza e Conformit\\u00e0',\n          items: [\n            'Utilizza veicoli di consegna conformi e guida in modo sicuro.',\n            'Proteggi la privacy del cliente.',\n          ],\n          seeMore: 'Visualizza i dettagli di \\u201cSicurezza e conformit\\u00e0\\u201d',\n        },\n        {\n          heading: '5. Supporto tecnico e dell\\u2018app',\n          items: [\n            'Regola le impostazioni di navigazione, fotocamera, lingua del sistema, ecc. all\\u2019interno dell\\u2018app.',\n            'Contatta il responsabile del sito DSP per problemi irrisolti.',\n          ],\n          seeMore: 'Visualizza i dettagli di \\u201cSupporto tecnico e dell\\u2019app\\u201d',\n        },\n      ],\n    },\n    'getting-started': {\n      navLabel: 'Guida introduttiva',\n      cardTitle: 'Guida introduttiva',\n      articleTitle: 'Guida introduttiva',\n      sections: [\n        {\n          heading: '1.1 Registrazione dell\\u2018account',\n          items: [\n            'Scaricare l\\u2019app: Cerca [GOFO Courier IT] su Apple App Store o Google Play Store per scaricarla, oppure utilizza il link o il codice QR fornito per la versione gray-scale (per iOS \\u00e8 necessario TestFlight per installare le versioni gray-scale).',\n            'Creare un account: Contatta il responsabile della stazione per registrarti.',\n          ],\n        },\n        {\n          heading: '1.2 Elenco di strumenti e attrezzature',\n          items: [\n            'Indossa l\\u2018uniforme da lavoro standard e pulita.',\n            'Porta uno smartphone con connessione internet funzionante.',\n            'Il veicolo di consegna deve essere pulito, affidabile e in buone condizioni.',\n            'Prepara un pennarello per contrassegnare i pacchi, se necessario.',\n          ],\n        },\n        {\n          heading: '1.3 Formazione e qualifiche per l\\u2019inizio del lavoro',\n          items: [\n            'Completa la formazione iniziale che include le istruzioni per l\\u2018uso dell\\u2019app, gli standard POD e la segnalazione delle anomalie.',\n            'Devi possedere una patente di guida valida con una buona fedina di guida (nessuna guida in stato di ebbrezza, nessuna grave violazione del codice della strada).',\n          ],\n        },\n      ],\n    },\n    deliveries: {\n      navLabel: 'Norme di consegna',\n      cardTitle: 'Norme di consegna',\n      articleTitle: 'Norme di consegna',\n      sections: [\n        {\n          heading: '2.1 Presentazione al magazzino e ritiro pacchi',\n          items: [\n            'Arriva in orario, parcheggia il veicolo nelle aree sicure designate. \\u00c8 vietato bloccare le corsie dei camion, i piani di carico e le uscite antincendio.',\n            'Esegui il ritiro dei pacchi, la scansione e la numerazione all\\u2018interno dell\\u2019app.',\n            'Segnala immediatamente eventuali pacchi danneggiati o mancanti al responsabile del magazzino o al responsabile della stazione.',\n          ],\n        },\n        {\n          heading: '2.2 Requisiti di consegna',\n          items: [\n            'Utilizza la navigazione integrata nell\\u2018app per raggiungere gli indirizzi dei destinatari.',\n            'Rispetta le istruzioni di consegna del cliente.',\n            'In caso di indirizzo poco chiaro, chiama il cliente per confermare la posizione.',\n          ],\n        },\n        {\n          heading: '2.3 Gestione della mancata consegna',\n          items: [\n            'Seleziona il tipo di pacco problematico nell\\u2019app e segnala l\\u2018anomalia di consegna.',\n            'Restituisci il pacco al magazzino seguendo le istruzioni del responsabile DSP.',\n            '\\u00c8 vietato lasciare i pacchi in aree non sicure, non autorizzate o con indirizzo ambiguo.',\n          ],\n        },\n      ],\n    },\n    'proof-of-delivery': {\n      navLabel: 'Prova di consegna',\n      cardTitle: 'Prova di consegna',\n      articleTitle: 'Prova di consegna',\n      sections: [\n        {\n          heading: '3.1 Requisiti generali',\n          items: [\n            'Ogni consegna deve prevedere il caricamento di almeno 2 foto (con meno di 2 foto non \\u00e8 possibile il caricamento sull\\'APP; non sono consentite due foto identiche).',\n            'Le foto devono mostrare chiaramente l\\u2019etichetta completa del pacco (numero di spedizione leggibile\/scansionabile) + il luogo di consegna.',\n            'Priorit\\u00e0 del luogo: numero civico > nome sul campanello\/citofono > insegna (azienda\/bar, ecc.) > edificio.',\n            'Le foto devono essere scattate in tempo reale nel luogo di consegna e caricate immediatamente; il sistema registrer\\u00e0 il GPS.',\n            '\\u00c8 vietato fotografare dati personali (volto, mani, documenti d\\u2019identit\\u00e0, ecc.) ed \\u00e8 vietata la raccolta di dati biometrici (in particolare il volto).',\n            'Per le consegne ad alto rischio (davanti alla porta, cassetta postale, aree comuni non protette), si raccomanda di ottenere preventiva autorizzazione scritta del destinatario.',\n            'In assenza del destinatario, dopo autorizzazione, il pacco deve essere collocato in un luogo sicuro. \\u00c8 vietato posizionarlo vicino a fonti di calore, acqua, animali, sostanze chimiche\/biologiche, su terrazze, in luoghi elevati o comunque non sicuri.',\n            'Tutto il personale del deposito\/stazione deve eliminare tempestivamente le informazioni di contatto del destinatario dopo averlo contattato (entro 24 ore; in casi particolari fino a 72 ore).',\n          ],\n        },\n        {\n          heading: '3.2 Regole foto POD per tipologia consegna',\n          items: [\n            'Consegna al destinatario\/ terzo autorizzato: etichetta del pacco ben visibile + numero civico oppure luogo di consegna',\n            'Ricevuto da terzi: etichetta del pacco ben visibile + numero civico o luogo di consegna',\n            'Cassetta postale: etichetta del pacco ben visibile + numero civico o luogo di consegna, informazioni sulla cassetta postale + pacco inserito nella cassetta postale',\n            'Consegna all\\'indirizzo designato: etichetta del pacco ben visibile + numero civico o luogo di consegna + mostrare con la foto il luogo in cui il pacco \\u00e8 stato posizionato',\n            'Portineria\/Reception: etichetta del pacco ben visibile + edificio esterno con numero civico \/ campanello visibile e, se presente, la portineria',\n            'Consegna alla casa indipendente: etichetta del pacco ben visibile + luogo con porta\/numero civico visibile + pacco posizionato nel giardino',\n            'Atrio: etichetta del pacco ben visibile + numero civico oppure luogo di consegna + pacco posizionato in un luogo sicuro all\\u2019interno dell\\u2019atrio',\n          ],\n        },\n        {\n          heading: '3.3 Tipi di non conformit\\u00e0',\n          items: [\n            'Posizionamento del pacco non conforme: ad esempio sopra la cassetta postale esterna; in aree comuni pericolose di condomini; davanti a vetrine di negozi commerciali; in aree pubbliche di scuole.',\n            'Foto dell\\u2018etichetta non conformi: ad esempio la foto POD non corrisponde alle informazioni dell\\u2019etichetta; etichetta sfocata; foto scattata da troppo lontano, numero di tracciamento illeggibile.',\n            'Numero civico\/ambiente circostante non conforme: nessun numero civico\/ambiente circostante evidente; numero civico chiaramente errato; foto sfocata che non permette di leggere il numero civico.',\n            'Tipo di ricezione non corrispondente alla realt\\u00e0: ad esempio non inserito nella cassetta postale; posizione diversa da portineria o ricevimento; posizione non nell\\u2018atrio.',\n          ],\n        },\n      ],\n    },\n    'safety-compliance': {\n      navLabel: 'Sicurezza e Conformit\\u00e0',\n      cardTitle: 'Sicurezza e Conformit\\u00e0',\n      articleTitle: 'Sicurezza e Conformit\\u00e0',\n      sections: [\n        {\n          heading: '4.1 Codice di condotta del conducente',\n          items: [\n            'Utilizza veicoli di consegna conformi e guida in modo sicuro.',\n            'Mantieni un atteggiamento cordiale durante le consegne; evita linguaggi inappropriati, conflitti fisici, molestie ai clienti, ecc.',\n            'Rispetta le norme sulla privacy per le foto POD, evita di catturare immagini relative alla privacy personale.',\n            '\\u00c8 vietato fumare, bere alcolici o assumere sostanze proibite durante il lavoro.',\n          ],\n        },\n        {\n          heading: '4.2 Emergenze e tutela dei diritti',\n          items: [\n            'In caso di incidente stradale, pericolo per la sicurezza o malessere fisico, segnala immediatamente.',\n            'Il sito deve controllare le ore di guida giornaliere e distribuire ragionevolmente il carico di lavoro per garantire la sicurezza e il benessere fisico e mentale dei conducenti.',\n          ],\n        },\n      ],\n    },\n    'app-tech': {\n      navLabel: 'Supporto tecnico e dell\\u2019app',\n      cardTitle: 'Supporto tecnico e dell\\u2019app',\n      articleTitle: 'Supporto tecnico e dell\\u2019app',\n      sections: [\n        {\n          heading: '5.1 Utilizzo base dell\\u2018app',\n          items: [\n            'Accedi utilizzando password o codice di verifica SMS.',\n            'Impostazioni personalizzabili: lingua del sistema, preferenze di navigazione, autorizzazioni per l\\u2019archiviazione delle foto.',\n          ],\n        },\n        {\n          heading: '5.2 Risoluzione dei problemi',\n          items: [\n            'Problemi con gli strumenti di consegna o l\\u2018app software: segnala tempestivamente al responsabile della stazione, che contatter\\u00e0 lo specialista del terminale per la risoluzione.',\n            'Per altri problemi irrisolti: contatta il responsabile del sito DSP.',\n          ],\n        },\n      ],\n    },\n  }\n  \/* ================================================================\n   *  Translation helper\n   *    t(itemId, sectionIndex, field)\n   *    Falls back to 'en' when the active language lacks the field.\n   * ================================================================ *\/\n  function t(itemId, sectionIndex, field) {\n    \/* Look up the active translation block for this item.  If the\n       whole item is missing for the current language, use English. *\/\n    var langBlock = translations[currentLang]\n    var block = langBlock[itemId] || translations.en[itemId]\n    if (!block) return ''\n\n    \/* Top-level fields (navLabel, cardTitle, articleTitle) *\/\n    if (sectionIndex === null) {\n      if (block[field] !== undefined) return block[field]\n      var enBlock = translations.en[itemId] || {}\n      return enBlock[field] !== undefined ? enBlock[field] : ''\n    }\n\n    \/* Section-level fields *\/\n    var section = (block.sections || [])[sectionIndex]\n    var enSection = ((translations.en[itemId] || {}).sections || [])[sectionIndex]\n    if (!section && !enSection) return ''\n\n    if (field === 'items') {\n      \/* Merge: use target lang items, fall back to en items where missing *\/\n      var srcItems = (section && section.items) || []\n      var enItems = (enSection && enSection.items) || []\n      var result = []\n      for (var i = 0; i < Math.max(srcItems.length, enItems.length); i++) {\n        if (srcItems[i] !== undefined && srcItems[i] !== null) {\n          result.push(srcItems[i])\n        } else if (enItems[i] !== undefined && enItems[i] !== null) {\n          result.push(enItems[i])\n        } else {\n          result.push('')\n        }\n      }\n      return result\n    }\n\n    \/* Scalar section fields (heading, intro, tip, seeMore) *\/\n    if (section && section[field] !== undefined && section[field] !== null) return section[field]\n    if (enSection && enSection[field] !== undefined && enSection[field] !== null) return enSection[field]\n    return ''\n  }\n\n  \/* ================================================================\n   *  Quick access: does this item appear on the home page?\n   * ================================================================ *\/\n  function isHomeItem(itemId) {\n    return t(itemId, null, 'cardTitle') !== ''\n  }\n\n  \/* ================================================================\n   *  Render helpers\n   * ================================================================ *\/\n\n  \/* --- Home-page nav list (left sidebar) --- *\/\n  ;(function renderHomeNav() {\n    var list = document.getElementById('gofo-home-nav')\n    helpCenterMeta.forEach(function (meta) {\n      if (!isHomeItem(meta.id)) return\n\n      var li = document.createElement('li')\n      var div = document.createElement('div')\n      div.className = 'nav-item'\n      div.setAttribute('onclick', \"gofoGo('\" + meta.id + \"')\")\n\n      var label = document.createElement('span')\n      label.className = 'nav-label'\n      label.textContent = t(meta.id, null, 'navLabel')\n\n      var badge = document.createElement('span')\n      badge.className = 'nav-badge'\n      badge.textContent = '\u203a'\n\n      div.appendChild(label)\n      div.appendChild(badge)\n      li.appendChild(div)\n      list.appendChild(li)\n    })\n  })()\n\n  \/* --- Home-page card grid --- *\/\n  ;(function renderHomeCards() {\n    var grid = document.getElementById('gofo-home-cards')\n    helpCenterMeta.forEach(function (meta) {\n      if (!isHomeItem(meta.id)) return\n\n      var card = document.createElement('div')\n      card.className = 'card'\n      card.setAttribute('onclick', \"gofoGo('\" + meta.id + \"')\")\n\n      var title = document.createElement('div')\n      title.className = 'card-title'\n      title.textContent = t(meta.id, null, 'cardTitle')\n\n      var illus = document.createElement('div')\n      illus.className = 'card-illus'\n      illus.style.backgroundImage = 'url(' + meta.cardImg + ')'\n\n      card.appendChild(title)\n      card.appendChild(illus)\n      grid.appendChild(card)\n    })\n  })()\n\n  \/* --- Detail-page nav list (left sidebar, with data-section) --- *\/\n  ;(function renderDetailNav() {\n    var list = document.getElementById('gofo-detail-nav')\n    helpCenterMeta.forEach(function (meta) {\n      var li = document.createElement('li')\n      var div = document.createElement('div')\n      div.className = 'nav-item'\n      div.setAttribute('data-section', meta.id)\n      div.setAttribute('onclick', \"gofoGo('\" + meta.id + \"')\")\n\n      var label = document.createElement('span')\n      label.className = 'nav-label'\n      label.textContent = t(meta.id, null, 'navLabel')\n\n      var badge = document.createElement('span')\n      badge.className = 'nav-badge'\n      badge.textContent = '\u203a'\n\n      div.appendChild(label)\n      div.appendChild(badge)\n      li.appendChild(div)\n      list.appendChild(li)\n    })\n  })()\n\n  \/* --- Detail-page article sections --- *\/\n  ;(function renderArticleSections() {\n    var pane = document.getElementById('gofo-article-pane')\n\n    helpCenterMeta.forEach(function (meta) {\n      var section = document.createElement('section')\n      section.className = 'article-section'\n      section.id = 'sec-' + meta.id\n\n      \/\/ Title\n      var 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