{"id":17261,"date":"2026-04-30T07:43:12","date_gmt":"2026-04-30T07:43:12","guid":{"rendered":"https:\/\/www.gofo.com\/it\/carta-del-servizio-clienti\/"},"modified":"2026-04-30T08:21:39","modified_gmt":"2026-04-30T08:21:39","slug":"carta-del-servizio-clienti","status":"publish","type":"page","link":"https:\/\/www.gofo.com\/it\/carta-del-servizio-clienti\/","title":{"rendered":"Carta del Servizio Clienti"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17261\" class=\"elementor elementor-17261 elementor-17253\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97dabd5 e-flex e-con-boxed e-con e-parent\" data-id=\"97dabd5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-143cc43 e-con-full e-flex e-con e-child\" data-id=\"143cc43\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a481966 e-con-full e-flex e-con e-child\" data-id=\"a481966\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-979f0c7 elementor-widget elementor-widget-text-editor\" data-id=\"979f0c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Carta dei Servizi per Clienti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e171b42 elementor-widget elementor-widget-text-editor\" data-id=\"e171b42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"MNFud74DLoVXMbxy962cw7Xonpf\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-KbaHdOjPKowBeQx7wCJcXDuSnmf\"><div data-page-id=\"SjlBdpSrooM6laxZz3gcngxjn9b\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-Tp7WdpCncojA2nxuDYqcCf5Kncg\"><div data-page-id=\"JoyLdQlDmoVrcoxqcsSjresGpsN\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\" old-record-id-Ttv8deZ6xoXbtCxslV5jE5eppsh\">Se desideri consultare la Carta dei Servizi per Clienti, <a href=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/04\/GOFO_Italia_Carta_dei_Servizi_Postali_v2.pdf\" target=\"_blank\" rel=\"noopener\">clicca qui<\/a>.<\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cb770a e-con-full e-flex e-con e-child\" data-id=\"1cb770a\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4500ab5 e-con-full e-flex e-con e-child\" data-id=\"4500ab5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6497e0a elementor-widget elementor-widget-text-editor\" data-id=\"6497e0a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"MNFud74DLoVXMbxy962cw7Xonpf\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-ImkmdUxRyo1xaOxjaBKcaF8dngb\"><div data-page-id=\"SjlBdpSrooM6laxZz3gcngxjn9b\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-Ew9Edw3quoosu0xF4jcc0mtlnZd\">La Carta dei Servizi descrive i servizi offerti da GOFO Italia, le relative condizioni di erogazione, gli standard di qualit\u00e0, nonch\u00e9 le modalit\u00e0 di presentazione dei reclami e le procedure di rimborso e indennizzo.<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e4803e elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"5e4803e\" data-element_type=\"container\" data-settings=\"{&quot;position&quot;:&quot;fixed&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee6c561 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ee6c561\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bca4923 e-con-full e-flex e-con e-child\" data-id=\"bca4923\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2c5dcc8 e-con-full e-flex e-con e-child\" data-id=\"2c5dcc8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20dee2d elementor-widget elementor-widget-heading\" data-id=\"20dee2d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Assistenza e Reclami<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-397dcaf elementor-widget elementor-widget-text-editor\" data-id=\"397dcaf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"MNFud74DLoVXMbxy962cw7Xonpf\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-Ku1pdozjMobhl9xTNyucz9RVnFh\"><div data-page-id=\"JoyLdQlDmoVrcoxqcsSjresGpsN\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-Mzrhd0eeCoAAU8xdZlJjVz81pYU\"><div data-page-id=\"JoyLdQlDmoVrcoxqcsSjresGpsN\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-HWY9dqCoYojg5axzU6Wj7RgHpUi\">Per informazioni sui servizi postali, per segnalazioni o per presentare un reclamo relativo a un disservizio, \u00e8 possibile contattare il servizio clienti ai seguenti recapiti:<\/div><ul class=\"list-bullet1\"><li class=\"ace-line ace-line old-record-id-CdkudNJs9oxNDBxllv4jW93Np4b\" data-list=\"bullet\"><div><strong>E-mail:<\/strong> <a href=\"mailto:cs@it.gofo.com\" data-lark-is-custom=\"true\">cs@it.gofo.com<\/a><\/div><\/li><li class=\"ace-line ace-line old-record-id-UtCgdZf3doB62WxrWBbj59bZpjd\" data-list=\"bullet\"><div><strong>Telefono:<\/strong> +39 02 9994 9488<\/div><\/li><\/ul><div class=\"ace-line ace-line old-record-id-X3mGdBWZro6waLxQAljjBNrrpbh\">Il servizio di assistenza \u00e8 disponibile dal luned\u00ec al venerd\u00ec, dalle ore 09:00 alle ore 18:00.<\/div><div class=\"ace-line ace-line old-record-id-WkDxdbVSso0J42xCkoxjyJzIpqf\">GOFO Italia si impegna a fornire riscontro al reclamo entro 45 (quarantacinque) giorni dalla ricezione.<\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00c3114 elementor-widget elementor-widget-heading\" data-id=\"00c3114\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Procedura di Conciliazione\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0db0bf7 elementor-widget elementor-widget-text-editor\" data-id=\"0db0bf7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"MNFud74DLoVXMbxy962cw7Xonpf\" data-lark-html-role=\"root\" data-docx-has-block-data=\"true\"><div class=\"ace-line ace-line old-record-id-PGTldAGKLobjZ6xEAZIc1TRdnHg\"><div data-page-id=\"SjlBdpSrooM6laxZz3gcngxjn9b\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-WSnidw2Fjog67Qxx2p1ciarcneg\"><div data-page-id=\"JoyLdQlDmoVrcoxqcsSjresGpsN\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-DGfAdYWufoMMdzxbqr3jCryUpDP\"><div data-page-id=\"JoyLdQlDmoVrcoxqcsSjresGpsN\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-UE9qdlHPRoCLywx7Cx8jSjhLpZx\">Nei casi in cui il reclamo non abbia avuto esito soddisfacente oppure non abbia ricevuto risposta entro il termine previsto, l&#8217;utente pu\u00f2 ricorrere alla procedura di conciliazione di cui alla <a href=\"https:\/\/www.agcom.it\/visualizza-documento\/1024f179-2325-49ca-ab10-90a12457f4fe\" data-lark-is-custom=\"true\" target=\"_blank\" rel=\"noopener\">delibera AGCOM n. 184\/13\/CONS<\/a>.<\/div><div class=\"ace-line ace-line old-record-id-AbUMdMMLSoIz2qxBwBljv0bfpyh\">L&#8217;istanza pu\u00f2 essere inviata al seguente indirizzo e-mail: <a style=\"background-color: #faf5ed;\" href=\"mailto:cs@it.gofo.com\" data-lark-is-custom=\"true\">cs@it.gofo.com.<\/a><\/div><div class=\"ace-line ace-line old-record-id-AbUMdMMLSoIz2qxBwBljv0bfpyh\">\u00a0<\/div><div class=\"ace-line ace-line old-record-id-HbWGd4yWkoK5tqxkm60jYJcOpsf\">Qualora la procedura di conciliazione non abbia avuto un esito soddisfacente, in tutto o in parte, l&#8217;utente potr\u00e0 richiedere la definizione della controversia dinanzi all&#8217;Autorit\u00e0 per le <a href=\"https:\/\/www.agcom.it\/provvedimenti\/delibera-184-13-cons\" target=\"_blank\" rel=\"noopener\">Garanzie nelle Comunicazioni (AGCOM)<\/a>, inviando il <a href=\"https:\/\/www.agcom.it\/sites\/default\/files\/documenti\/audizioni_parlamentari\/Formulario%20CP.pdf\" data-lark-is-custom=\"true\" target=\"_blank\" rel=\"noopener\">Formulario CP<\/a> secondo le modalit\u00e0 indicate dall&#8217;Autorit\u00e0.<\/div><\/div><\/div><\/div><div>\u00a0<\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20d7027 elementor-widget elementor-widget-heading\" data-id=\"20d7027\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Relazione sulla Qualit\u00e0 dei Servizi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e95e3ba elementor-widget elementor-widget-text-editor\" data-id=\"e95e3ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"MNFud74DLoVXMbxy962cw7Xonpf\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-D1oCdZtXeozn56x953QcbKdIn9e\">In conformit\u00e0 all&#8217;art. 9 dell&#8217;Allegato A alla Delibera AGCOM n. 413\/14\/CONS, GOFO Italia pubblica annualmente la relazione sulla qualit\u00e0 dei servizi postali, contenente gli indicatori di qualit\u00e0, gli standard fissati e i risultati raggiunti nell&#8217;anno di riferimento. La relazione \u00e8 pubblicata entro il 30 giugno dell&#8217;anno successivo a quello di riferimento.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87ebf10 e-con-full e-flex e-con e-child\" data-id=\"87ebf10\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Carta dei Servizi per Clienti Se desideri consultare la Carta dei Servizi per Clienti, clicca qui.La Carta dei Servizi descrive i servizi offerti da GOFO Italia, le relative condizioni di erogazione, gli standard di qualit\u00e0, nonch\u00e9 le modalit\u00e0 di presentazione dei reclami e le procedure di rimborso e indennizzo. Assistenza e Reclami Per informazioni sui [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-17261","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.gofo.com\/it\/wp-json\/wp\/v2\/pages\/17261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gofo.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gofo.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gofo.com\/it\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gofo.com\/it\/wp-json\/wp\/v2\/comments?post=17261"}],"version-history":[{"count":4,"href":"https:\/\/www.gofo.com\/it\/wp-json\/wp\/v2\/pages\/17261\/revisions"}],"predecessor-version":[{"id":17266,"href":"https:\/\/www.gofo.com\/it\/wp-json\/wp\/v2\/pages\/17261\/revisions\/17266"}],"wp:attachment":[{"href":"https:\/\/www.gofo.com\/it\/wp-json\/wp\/v2\/media?parent=17261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}