{"id":18113,"date":"2026-05-29T11:18:40","date_gmt":"2026-05-29T11:18:40","guid":{"rendered":"https:\/\/www.gofo.com\/it\/?page_id=18113"},"modified":"2026-07-06T09:54:56","modified_gmt":"2026-07-06T09:54:56","slug":"courier-help-center","status":"publish","type":"page","link":"https:\/\/www.gofo.com\/it\/en\/courier-help-center\/","title":{"rendered":"Courier Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18113\" class=\"elementor elementor-18113\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4df10e e-con-full e-flex e-con e-parent\" data-id=\"c4df10e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-53c2f3f e-con-full e-flex e-con e-child\" data-id=\"53c2f3f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ccd3089 e-con-full e-flex e-con e-child\" data-id=\"ccd3089\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51caa7d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"51caa7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Courier Help Center<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2204402 elementor-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"2204402\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-after=\"\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.gofo.com\/it\/en\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u2b60 GOFO HOMEPAGE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4ad6b6 e-con-full e-flex e-con e-child\" data-id=\"a4ad6b6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b287d9d elementor-widget elementor-widget-text-editor\" data-id=\"b287d9d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\"><div><div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\">Get training, support, and everything you need to succeed.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85378bb e-flex e-con-boxed e-con e-child\" data-id=\"85378bb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c61e84c elementor-widget elementor-widget-image\" data-id=\"c61e84c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/apps.apple.com\/it\/app\/gofo-courier-it\/id6742090906\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"374\" height=\"125\" src=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.webp\" class=\"attachment-full size-full wp-image-18256\" alt=\"\" srcset=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.webp 374w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917-300x100.webp 300w\" sizes=\"(max-width: 374px) 100vw, 374px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27fd5a1 elementor-widget elementor-widget-image\" data-id=\"27fd5a1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.cps.it.courier.android&#038;pli=1\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"421\" height=\"125\" src=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/GetItOnGooglePlay_Badge_Web_color_English-e1780668033686.png\" class=\"attachment-full size-full wp-image-18255\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1192964 e-con-full e-flex e-con e-parent\" data-id=\"1192964\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c482ccd elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"c482ccd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"130\" src=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-scaled.png\" class=\"attachment-full size-full wp-image-18170\" alt=\"\" srcset=\"https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-scaled.png 2560w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-300x15.png 300w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-1024x52.png 1024w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-768x39.png 768w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-1536x78.png 1536w, https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/05\/Vector-1-2048x104.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d004b6 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"2d004b6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  .gofo-hc,\n  .gofo-hc * {\n    box-sizing: border-box;\n  }\n\n  .gofo-hc {\n    --bg: #f8f5f0;\n    --white: #ffffff;\n    --text: #1a1a1a;\n    --muted: #9a9a9a;\n    --border: #e8e2d8;\n    --accent: #e85d2f;\n    --active-bg: #f2ede6;\n    --shadow-sm: 0 2px 16px rgba(0, 0, 0, 0.06);\n    --shadow-lg: 0 8px 32px rgba(0, 0, 0, 0.11);\n    --radius: 14px;\n\n    \/* Enlarged module scale *\/\n    --sidebar-w: 280px;\n    --card-w: 300px;\n    --card-gap: 24px;\n    --layout-gap: 48px;\n\n    --font: 'Poppins', sans-serif;\n\n    font-family: var(--font);\n    color: var(--text);\n    width: 100%;\n  }\n\n  \/* Background layer behind the help center *\/\n  .gofo-hc-bg {\n    position: relative;\n  }\n\n  .gofo-hc-bg .gofo-hc {\n    position: relative;\n    z-index: 1;\n    margin-bottom: -25%;\n  }\n\n  .gofo-hc .hc-view {\n    width: 1250px;\n    max-width: 100%;\n    margin: 40px auto;\n    gap: var(--layout-gap);\n  }\n\n  .gofo-hc #gofo-hc-home {\n    display: flex;\n    height: 620px;\n    align-items: stretch;\n  }\n\n  .gofo-hc #gofo-hc-detail {\n    display: none;\n    align-items: flex-start;\n  }\n\n  .gofo-hc #gofo-hc-detail.active {\n    display: flex;\n  }\n\n  .gofo-hc .sidebar {\n    width: var(--sidebar-w);\n    flex-shrink: 0;\n    background: var(--white);\n    border-radius: var(--radius);\n    box-shadow: var(--shadow-sm);\n    border: none;\n    padding: 32px 0 28px;\n  }\n\n  .gofo-hc #gofo-hc-home .sidebar {\n    height: 100%;\n  }\n\n  .gofo-hc #gofo-hc-detail .sidebar {\n    position: sticky;\n    top: 32px;\n  }\n\n  .gofo-hc .sidebar-header {\n    padding: 0 24px 20px;\n  }\n\n  .gofo-hc .sidebar-label,\n  .gofo-hc .home-link {\n    font-size: 14.5px;\n    font-weight: 400;\n    color: var(--text);\n    line-height: 1.3;\n  }\n\n  .gofo-hc .sidebar-label {\n    font-size: 12.5px;\n    letter-spacing: 0.12em;\n    text-transform: uppercase;\n    color: var(--muted);\n  }\n\n  .gofo-hc .home-link {\n    cursor: pointer;\n  }\n\n  .gofo-hc .mobile-back-link {\n    display: none;\n  }\n\n  .gofo-hc .home-link:hover {\n    color: var(--accent);\n  }\n\n  .gofo-hc .nav-list {\n    list-style: none;\n    padding: 8px 14px 12px;\n    margin: 0;\n  }\n\n  .gofo-hc .nav-list li {\n    margin-bottom: 30px;\n  }\n\n  .gofo-hc .nav-item {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    height: 54px;\n    padding: 0 12px 0 16px;\n    border-radius: 10px;\n    font-size: 15px;\n    color: var(--text);\n    cursor: pointer;\n    white-space: nowrap;\n    transition: background 0.18s;\n  }\n\n  .gofo-hc .nav-item:hover,\n  .gofo-hc .nav-item.active {\n    background: var(--active-bg);\n  }\n\n  .gofo-hc .nav-item.active {\n    font-weight: 500;\n  }\n\n  .gofo-hc .nav-label {\n    flex: 1;\n    overflow: hidden;\n    text-overflow: ellipsis;\n  }\n\n  .gofo-hc .nav-badge {\n    color: #e85d2f;\n    display: none;\n    width: 24px;\n    height: 24px;\n    border-radius: 50%;\n    background: var(--white);\n    align-items: center;\n    justify-content: center;\n    margin-left: 8px;\n    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.12);\n    font-size: 18px;\n    line-height: 1;\n  }\n\n  .gofo-hc .nav-item.active .nav-badge {\n    display: flex;\n  }\n\n  .gofo-hc .card-grid {\n    width: calc(3 * var(--card-w) + 2 * var(--card-gap));\n    display: grid;\n    grid-template-columns: repeat(3, var(--card-w));\n    grid-template-rows: repeat(2, 1fr);\n    gap: var(--card-gap);\n    height: 100%;\n  }\n\n  .gofo-hc .card {\n    background: var(--white);\n    border-radius: var(--radius);\n    box-shadow: var(--shadow-sm);\n    position: relative;\n    overflow: hidden;\n    cursor: pointer;\n    padding: 26px;\n    transition:\n      box-shadow 0.22s,\n      transform 0.22s;\n  }\n\n  .gofo-hc .card:hover {\n    box-shadow: var(--shadow-lg);\n    transform: translateY(-3px);\n  }\n\n  .gofo-hc .card::before {\n    content: '';\n    position: absolute;\n    inset: 0;\n    background: linear-gradient(135deg, #f2ede6 0%, transparent 55%);\n    opacity: 0;\n    transition: opacity 0.24s;\n  }\n\n  .gofo-hc .card:hover::before {\n    opacity: 1;\n  }\n\n  .gofo-hc .card-title {\n    position: relative;\n    z-index: 1;\n    font-size: 20px;\n    font-weight: 600;\n    line-height: 1.35;\n\n    max-width: calc(100% - 70px);\n\n    display: -webkit-box;\n    -webkit-line-clamp: 2;\n    -webkit-box-orient: vertical;\n\n    overflow: hidden;\n    min-height: 54px;\n  }\n\n  .gofo-hc .card-illus {\n    position: absolute;\n    right: 18px;\n    bottom: 20px;\n    width: 160px;\n    height: 175px;\n    z-index: 1;\n    pointer-events: none;\n    background-size: contain;\n    background-position: center bottom;\n    background-repeat: no-repeat;\n    \/* image-rendering: crisp-edges; \/* uncomment if source is pixel-art *\/\n  }\n\n  .gofo-hc .article-pane {\n    flex: 1;\n    min-width: 0;\n    background: transparent;\n  }\n\n  .gofo-hc .article-section {\n    display: none;\n    animation: gofoFadeUp 0.26s ease forwards;\n  }\n\n  .gofo-hc .article-section.active {\n    display: block;\n  }\n\n  .gofo-hc .article-title {\n    font-size: 38px;\n    font-weight: 700;\n    line-height: 1.18;\n    margin: 0 0 30px;\n  }\n\n  .gofo-hc .article-body h2 {\n    font-size: 22px;\n    font-weight: 600;\n    margin: 34px 0 16px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid var(--border);\n  }\n\n  .gofo-hc .article-body h2:first-child {\n    margin-top: 0;\n  }\n\n  .gofo-hc .article-body p,\n  .gofo-hc .article-body li {\n    font-size: 17px;\n    line-height: 1.85;\n  }\n\n  .gofo-hc .article-body ul {\n    list-style: none;\n    padding: 0;\n    margin: 0 0 26px;\n  }\n\n  .gofo-hc .article-body li {\n    position: relative;\n    padding: 6px 0 6px 24px;\n  }\n\n  .gofo-hc .article-body li::before {\n    content: '';\n    position: absolute;\n    left: 0;\n    top: 18px;\n    width: 6px;\n    height: 6px;\n    border-radius: 50%;\n    background: var(--accent);\n    opacity: 0.7;\n  }\n\n  .gofo-hc .tip-box {\n    background: #fff4f0;\n    border-left: 3px solid var(--accent);\n    border-radius: 0 8px 8px 0;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 16px;\n    line-height: 1.8;\n  }\n\n  .gofo-hc .see-more {\n    display: inline-flex;\n    font-size: 16px;\n    font-weight: 500;\n    color: var(--accent);\n    cursor: pointer;\n    margin: 10px 0 30px;\n    background: none;\n    border: none;\n    padding: 0;\n    font-family: var(--font);\n  }\n\n  .gofo-hc .see-more::after {\n    content: ' \u2192';\n  }\n\n  @keyframes gofoFadeUp {\n    from {\n      opacity: 0;\n      transform: translateY(8px);\n    }\n    to {\n      opacity: 1;\n      transform: translateY(0);\n    }\n  }\n\n  @media (max-width: 1024px) {\n    .gofo-hc #gofo-hc-home,\n    .gofo-hc #gofo-hc-detail {\n      flex-direction: column;\n      height: auto;\n    }\n\n    .gofo-hc .sidebar {\n      width: 100%;\n      position: relative !important;\n      top: auto !important;\n    }\n\n    .gofo-hc .card-grid {\n      width: 100%;\n      grid-template-columns: repeat(2, 1fr);\n      grid-template-rows: auto;\n    }\n\n    .gofo-hc .card {\n      min-height: 178px;\n    }\n\n    .gofo-hc-bg .gofo-hc {\n      transform: translateY(0%);\n      margin-bottom: -12%;\n    }\n  }\n\n  @media (max-width: 640px) {\n    .gofo-hc-bg {\n      padding-bottom: 0;\n    }\n\n    .gofo-hc {\n      padding: 16px;\n      transform: none;\n      margin-bottom: 0;\n    }\n\n    .gofo-hc .sidebar {\n      display: none;\n    }\n\n    .gofo-hc .mobile-back-link {\n      display: block;\n      font-size: 14.5px;\n      font-weight: 400;\n      color: var(--text);\n      cursor: pointer;\n      padding: 12px 0;\n    }\n\n    .gofo-hc .mobile-back-link:hover {\n      color: var(--accent);\n    }\n\n    .gofo-hc .card-grid {\n      grid-template-columns: 1fr;\n      gap: 12px;\n    }\n\n    .gofo-hc .card-illus {\n      width: 102px;\n      height: 112px;\n    }\n\n    .gofo-hc .article-title {\n      font-size: 28px;\n    }\n\n    .gofo-hc .article-body h2 {\n      font-size: 18px;\n    }\n\n    .gofo-hc .article-body p,\n    .gofo-hc .article-body li {\n      font-size: 15px;\n    }\n  }\n<\/style>\n\n<div class=\"gofo-hc-bg\">\n  <div class=\"gofo-hc\" id=\"gofo-help-center\">\n    <div id=\"gofo-hc-home\" class=\"hc-view\">\n      <aside class=\"sidebar\">\n        <div class=\"sidebar-header\">\n          <div class=\"sidebar-label\">Select Menu<\/div>\n        <\/div>\n        <ul class=\"nav-list\" id=\"gofo-home-nav\"><\/ul>\n      <\/aside>\n\n      <div class=\"card-grid\" id=\"gofo-home-cards\"><\/div>\n    <\/div>\n\n    <div id=\"gofo-hc-detail\" class=\"hc-view\">\n      <aside class=\"sidebar\">\n        <div class=\"sidebar-header\">\n          <div class=\"home-link\" onclick=\"gofoHome()\">Help Center Home<\/div>\n        <\/div>\n        <ul class=\"nav-list\" id=\"gofo-detail-nav\"><\/ul>\n      <\/aside>\n\n      <main class=\"article-pane\" id=\"gofo-article-pane\">\n        <div class=\"mobile-back-link\" onclick=\"gofoHome()\">\u2190 Help Center Home<\/div>\n      <\/main>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  \/* ================================================================\n   *  Language detection  (via URL path: \/en\/\u2026 \u2192 en, \/fr\/\u2026 \u2192 fr, etc.)\n   * ================================================================ *\/\n  var currentLang = (function () {\n    \/\/ \/en has highest priority \u2014 always English if present\n    if (\/\\\/en(?:\\\/|$)\/i.test(location.pathname)) return 'en'\n    var m = location.pathname.match(\/\\\/(fr|nl|it)(?:\\\/|$)\/i)\n    return (m && m[1]) || 'en'\n  })()\n\n  \/* ================================================================\n   *  Structural data  (field-order & metadata \u2014 NO user-facing text)\n   * ================================================================ *\/\n  var helpCenterMeta = [\n    {\n      id: 'courier-overview',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373170.webp',\n      cardImgAlt: 'Courier Overview',\n      sections: [\n        { seeMore: { target: 'getting-started' } },\n        { seeMore: { target: 'deliveries' } },\n        { seeMore: { target: 'proof-of-delivery' } },\n        { seeMore: { target: 'safety-compliance' } },\n        { seeMore: { target: 'app-tech' } },\n      ],\n    },\n    {\n      id: 'getting-started',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373178.webp',\n      cardImgAlt: 'Start Your Journey',\n      sections: [{}, {}, {}],\n    },\n    {\n      id: 'deliveries',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373169-1.webp',\n      cardImgAlt: 'Daily Delivery Runs',\n      sections: [{}, {}, {}],\n    },\n    {\n      id: 'proof-of-delivery',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373172.webp',\n      cardImgAlt: 'POD Made Simple',\n      sections: [{}, {}, {}],\n    },\n    {\n      id: 'safety-compliance',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373174.webp',\n      cardImgAlt: 'Safety First',\n      sections: [{}, {}],\n    },\n    {\n      id: 'app-tech',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Layer_1.webp',\n      cardImgAlt: 'Support Made Quick',\n      sections: [{}, {}],\n    },\n  ]\n\n  \/* ================================================================\n   *  Translations  \u2014 en, fr, nl, it\n   *\n   *  Each key is an item id.  The value holds every user-facing\n   *  text field for that item.  When a field is missing in the\n   *  active language we fall back to 'en'.\n   * ================================================================ *\/\n  var translations = {\n    en: {},\n    it: {},\n  }\n\n  \/* ===== English (source of truth) ===== *\/\n  translations.en = {\n    'courier-overview': {\n      navLabel: 'Courier Overview',\n      cardTitle: 'Courier Overview',\n      articleTitle: 'Courier Overview',\n      sections: [\n        {\n          heading: '1. Getting Started',\n          items: [\n            'Download the [GOFO Courier IT] app and contact your station manager to complete account registration.',\n            'Essential items: mobile phone, marker pen, and a delivery vehicle in clean and good condition.',\n          ],\n          seeMore: 'View \"Getting Started\" details',\n        },\n        {\n          heading: '2. Deliveries',\n          items: [\n            'Check in at the warehouse to complete parcels scanning, numbering, and loading.',\n            'Follow the in-app navigation route as needed.',\n            'Report undeliverable parcels promptly and return them safely to the warehouse.',\n          ],\n          seeMore: 'View \"Deliveries\" details',\n        },\n        {\n          heading: '3. Proof of Delivery',\n          items: [\n            'Take at least 2 POD photos per parcel.',\n            'Do not collect any biometric data or any images related to customer privacy.',\n          ],\n          seeMore: 'View \"Proof of Delivery\" details',\n        },\n        {\n          heading: '4. Safety & Compliance',\n          items: ['Operate compliant vehicles and drive safely.', 'Strictly protect customers\u2019 personal privacy.'],\n          seeMore: 'View \"Safety & Compliance\" details',\n        },\n        {\n          heading: '5. App & Tech Support',\n          items: [\n            'Adjust navigation, camera, system language and other settings within the app.',\n            'For unresolved issues, contact your station manager.',\n          ],\n          seeMore: 'View \"App & Tech Support\" details',\n        },\n      ],\n    },\n    'getting-started': {\n      navLabel: 'Getting Started',\n      cardTitle: 'Start Your Journey',\n      articleTitle: 'Getting Started',\n      sections: [\n        {\n          heading: '1.1 Account Registration',\n          items: [\n            'Download the app: Search for [GOFO Courier IT] on the Apple App Store or Google Play Store, or use the provided grayscale package link or QR code (for iOS, TestFlight is required to install grayscale packages).',\n            'Create an account: Contact your station manager to register.'\n          ],\n        },\n        {\n          heading: '1.2 Tools & Equipment Checklist',\n          items: [\n            'Wear a clean standard work uniform.',\n            'Carry a smartphone with a working internet connection.',\n            'Use a clean and reliable delivery vehicle.',\n            'Prepare a marker pen as needed for parcel labeling.',\n          ],\n        },\n        {\n          heading: '1.3 Training & Employment Qualification',\n          items: [\n            'Complete onboarding training including app operation guidance, POD standards, and problem parcel handling.',\n            'Hold a valid driving licence with a clean driving record (no drink-driving or serious traffic violations).'\n          ],\n        },\n      ],\n    },\n    deliveries: {\n      navLabel: 'Deliveries',\n      cardTitle: 'Daily Delivery Runs',\n      articleTitle: 'Deliveries',\n      sections: [\n        {\n          heading: '2.1 Warehouse Check-in & Pick-Up',\n          items: [\n            'Arrive on time and park vehicles in designated safe zones (never block cargo lanes, loading docks or emergency fire exits).',\n            'Collect, scan, and sort packages in the app. ',\n            'Report damaged or missing parcels to your station manager immediately.',\n          ],\n        },\n        {\n          heading: '2.2 Delivery Requirements',\n          items: [\n            'Use the in-app navigation to go to each recipient\u2019s address.',\n            'Comply with customer delivery instructions.',\n            'If the address is unclear, call the customer to confirm the location.'\n          ],\n        },\n        {\n          heading: '2.3 Failed Delivery',\n          items: [\n            'Select the problem parcel type and report the delivery exception in the app.',\n            'Return the parcels to the warehouse according to the DSP instructions.',\n            'Do not leave parcels in unsafe, unauthorized, or ambiguous locations.'\n          ],\n        },\n      ],\n    },\n    'proof-of-delivery': {\n      navLabel: 'Proof of Delivery',\n      cardTitle: 'POD Made Simple',\n      articleTitle: 'Proof of Delivery',\n      sections: [\n        {\n          heading: '3.1 General Requirements',\n          items: [\n            'Each delivery must include uploading at least 2 photos (with fewer than 2 photos, uploading on the APP is not possible; two identical photos are not allowed).',\n            'The photos must clearly show the complete parcel label (shipment number readable\/scannable) + the delivery location.',\n            'Location priority: street number > name on the doorbell\/intercom > sign (company\/bar, etc.) > building.',\n            'Photos must be taken in real time at the delivery location and uploaded immediately; the system will record the GPS.',\n            'It is forbidden to photograph personal data (face, hands, identity documents, etc.), and it is forbidden to collect biometric data (especially the face).',\n            'For high-risk deliveries (in front of the door, mailbox, unprotected common areas), it is recommended to obtain the recipient\u2019s prior written authorization.',\n            'If the recipient is absent, after authorization, the parcel must be placed in a safe location. It is forbidden to place it near heat sources, water, animals, chemical\/biological substances, on terraces, in elevated places, or in any other unsafe location.',\n            'All depot\/station staff must promptly delete the recipient\u2019s contact information after contacting them (within 24 hours; in special cases up to 72 hours).',\n          ],\n        },\n        {\n          heading: '3.2 Delivery Scenarios',\n          items: [\n              'Delivery to the recipient: Clear label + street number or delivery location.',\n              'Received by third parties: Clear label + street number or delivery location.',\n              'Mailbox: Clear label + street number or delivery location, mailbox details + parcel inside mailbox.',\n              'Designated address: Clear label + street number or delivery location + parcel placement.',\n              'Concierge \/ Reception: Clear label + outside of the building with street number.',\n              'Delivery to a detached house: Clear label + street number or delivery location + parcel placed in the garden.',\n              'Lobby: Clear label + street number or delivery location + parcel placed in a safe lobby location.',\n          ],\n        },\n        {\n          heading: '3.3 Non-compliant POD',\n          items: [\n            'Non-compliant parcel placement: Placed on top of an outdoor mailbox, dangerous communal apartment zones, shop front entrances, school public grounds.',\n            'Non-compliant label: Label mismatching parcel info, blurry print, excessive shooting distance hiding tracking numbers.',\n            'Non-compliant street number \/ surrounding environment: No visible house number, mismatched address marking, unreadable blurry surroundings.',\n            'Scenario mismatch: Parcel not placed inside mailbox, not left at security\/reception or lobby as stated.'\n          ],\n        },\n      ],\n    },\n    'safety-compliance': {\n      navLabel: 'Safety & Compliance',\n      cardTitle: 'Safety First',\n      articleTitle: 'Safety & Compliance',\n      sections: [\n        {\n          heading: '4.1 Courier Conduct',\n          items: [\n            'Operate compliant vehicles and drive safely.',\n            'Maintain polite communication with recipients; avoid offensive language, physical altercation or customer harassment. ',\n            'Follow POD privacy rules; avoid capturing any images related to personal privacy.',\n            'No smoking, alcohol consumption or illegal drug use during working shifts.',\n          ],\n        },\n        {\n          heading: '4.2 Emergency & Welfare',\n          items: [\n            'Report traffic accidents, unsafe conditions or health issues immediately.',\n            'DSP controls daily driving hours and arranges reasonable workloads to ensure courier safety and well-being.'\n          ],\n        },\n      ],\n    },\n    'app-tech': {\n      navLabel: 'App & Tech Support',\n      cardTitle: 'Support Made Quick',\n      articleTitle: 'App & Tech Support',\n      sections: [\n        {\n          heading: '5.1 Basic Operations',\n          items: [\n            'Log in using password or SMS verification code.',\n            'Adjusting settings for language, navigation and photo storage.'\n          ],\n        },\n        {\n          heading: '5.2 Troubleshooting',\n          items: [\n            'Delivery tool \/ app issues: Report to station manager immediately for terminal support.',\n            'Escalate other unresolved issues to the station manager.',\n          ],\n        },\n      ],\n    },\n  }\n  \/* ===== Italian ===== *\/\n  translations.it = {\n    'courier-overview': {\n      navLabel: 'Panoramica del corriere',\n      cardTitle: 'Panoramica del corriere',\n      articleTitle: 'Panoramica del corriere',\n      sections: [\n        {\n          heading: '1. Per iniziare',\n          items: [\n            \"Scarica l'app [GOFO Courier IT] e contatta il tuo responsabile di stazione per completare la registrazione dell'account.\",\n            'Articoli essenziali: telefono cellulare, pennarello e un veicolo per le consegne pulito e in buone condizioni.',\n          ],\n          seeMore: 'Visualizza i dettagli di \"Per iniziare\"',\n        },\n        {\n          heading: '2. Consegne',\n          items: [\n            'Presentati al magazzino per completare la scansione, la numerazione e il carico dei pacchi.',\n            \"Segui il percorso di navigazione nell'app secondo necessit\u00e0.\",\n            'Segnala tempestivamente i pacchi non consegnabili e riportali in sicurezza al magazzino.',\n          ],\n          seeMore: 'Visualizza i dettagli di \"Consegne\"',\n        },\n        {\n          heading: '3. Prova di consegna',\n          items: [\n            'Scatta almeno 2 foto POD per pacco.',\n            'Non raccogliere dati biometrici n\u00e9 immagini relative alla privacy del cliente.',\n          ],\n          seeMore: 'Visualizza i dettagli di \"Prova di consegna\"',\n        },\n        {\n          heading: '4. Sicurezza e conformit\u00e0',\n          items: [\n            'Utilizza veicoli conformi e guida in sicurezza.',\n            'Proteggi rigorosamente la privacy personale dei clienti.',\n          ],\n          seeMore: 'Visualizza i dettagli di \"Sicurezza e conformit\u00e0\"',\n        },\n        {\n          heading: '5. App e supporto tecnico',\n          items: [\n            \"Regola navigazione, fotocamera, lingua di sistema e altre impostazioni nell'app.\",\n            'Per problemi irrisolti, contatta il tuo responsabile di stazione.',\n          ],\n          seeMore: 'Visualizza i dettagli di \"App e supporto tecnico\"',\n        },\n      ],\n    },\n    'getting-started': {\n      navLabel: 'Per iniziare',\n      cardTitle: 'Inizia il tuo percorso',\n      articleTitle: 'Per iniziare',\n      sections: [\n        {\n          heading: 'I tuoi primi passi con GOFO',\n          intro: 'Segui questa lista per configurarti rapidamente e iniziare ad accettare consegne.',\n          items: [\n            \"Scarica l'app GOFO Courier.\",\n            'Registrati con la tua email e crea una password sicura.',\n            \"Completa la verifica dell'identit\u00e0.\",\n            'Aggiungi le informazioni del tuo veicolo e carica i documenti assicurativi.',\n            'Guarda il video introduttivo nella scheda Formazione.',\n          ],\n          tip: 'La verifica richiede in genere 1-2 giorni lavorativi.',\n        },\n        {\n          heading: 'Accettare il tuo primo incarico',\n          items: [\n            \"Apri l'app e imposta il tuo stato su Disponibile.\",\n            'Controlla il luogo di ritiro, la distanza e il compenso stimato.',\n            \"Tocca Accetta prima che l'offerta scada.\",\n          ],\n        },\n      ],\n    },\n    deliveries: {\n      navLabel: 'Consegne',\n      cardTitle: 'Giri di consegna giornalieri',\n      articleTitle: 'Consegne',\n      sections: [\n        {\n          heading: 'Gestire le tue consegne',\n          intro: 'Il flusso di consegna GOFO \u00e8 progettato per essere semplice ed efficiente.',\n          items: [\n            'Arriva al luogo di ritiro e scansiona il codice a barre del pacco.',\n            'Verifica che il numero di pacchi corrisponda al manifesto.',\n            \"Segui il percorso ottimizzato nell'app.\",\n            'Contatta il destinatario tramite la funzione di chiamata in-app se necessario.',\n          ],\n        },\n        {\n          heading: 'Consegne fallite',\n          items: [\n            \"Se il destinatario non \u00e8 disponibile, prova a contattarlo tramite l'app.\",\n            'Contrassegna la consegna come Tentata quando richiesto.',\n            'Restituisci i pacchi non consegnabili al deposito designato.',\n          ],\n          tip: '<strong>Importante:<\/strong> Non lasciare mai pacchi senza autorizzazione di deposito sicuro.',\n        },\n      ],\n    },\n    'proof-of-delivery': {\n      navLabel: 'Prova di consegna',\n      cardTitle: 'POD semplificato',\n      articleTitle: 'POD semplificato',\n      sections: [\n        {\n          heading: \"Cos'\u00e8 la prova di consegna?\",\n          intro: 'La prova di consegna conferma che un pacco \u00e8 stato consegnato con successo.',\n          items: [\n            'La POD pu\u00f2 essere una foto, una firma o una scansione del codice a barre.',\n            \"Tutti i dati POD vengono acquisiti tramite l'app GOFO.\",\n            'La POD protegge corrieri e clienti da controversie sulle consegne.',\n          ],\n        },\n        {\n          heading: 'Come acquisire la POD',\n          items: [\n            'Scatta una foto chiara che mostri il pacco e il luogo di consegna.',\n            'Assicurati che il pacco sia visibile e non sfocato.',\n            'Tocca Consegna completata dopo aver acquisito la POD.',\n          ],\n        },\n      ],\n    },\n    'safety-compliance': {\n      navLabel: 'Sicurezza e conformit\u00e0',\n      cardTitle: 'La sicurezza prima di tutto',\n      articleTitle: 'La sicurezza prima di tutto',\n      sections: [\n        {\n          heading: 'Standard di sicurezza GOFO',\n          intro: 'La tua sicurezza e quella di tutti sulla strada sono la nostra priorit\u00e0.',\n          items: [\n            'Non usare mai il telefono durante la guida.',\n            'Indossa sempre la cintura di sicurezza.',\n            'Rispetta i limiti di velocit\u00e0 e i segnali stradali.',\n            'Segnala i difetti del veicolo prima di iniziare un turno.',\n          ],\n          tip: '<strong>Tolleranza zero:<\/strong> La guida sotto effetto di sostanze pu\u00f2 comportare la disattivazione immediata.',\n        },\n      ],\n    },\n    'app-tech': {\n      navLabel: 'App e supporto tecnico',\n      cardTitle: 'Supporto rapido',\n      articleTitle: 'App e supporto tecnico',\n      sections: [\n        {\n          heading: 'Dispositivi supportati',\n          items: [\n            'iOS 14.0 o successivo.',\n            'Android 9.0 o successivo.',\n            'I permessi di posizione devono essere abilitati.',\n            \"Mantieni l'app aggiornata per prestazioni ottimali.\",\n          ],\n        },\n        {\n          heading: 'Problemi comuni e soluzioni',\n          items: [\n            '<strong>GPS non funziona:<\/strong> Disattiva e riattiva la posizione.',\n            '<strong>Impossibile accedere:<\/strong> Reimposta la password.',\n            \"<strong>Il codice a barre non viene scansionato:<\/strong> Pulisci l'obiettivo della fotocamera e assicura una buona illuminazione.\",\n          ],\n        },\n      ],\n    },\n  }\n\n  \/* ================================================================\n   *  Translation helper\n   *    t(itemId, sectionIndex, field)\n   *    Falls back to 'en' when the active language lacks the field.\n   * ================================================================ *\/\n  function t(itemId, sectionIndex, field) {\n    \/* Look up the active translation block for this item.  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