{"id":21721,"date":"2026-07-01T13:19:26","date_gmt":"2026-07-01T13:19:26","guid":{"rendered":"https:\/\/www.gofo.com\/fr\/centre-daide-de-courier\/"},"modified":"2026-07-24T10:29:19","modified_gmt":"2026-07-24T10:29:19","slug":"courier-help-center","status":"publish","type":"page","link":"https:\/\/www.gofo.com\/fr\/courier-help-center\/","title":{"rendered":"Centre d&rsquo;Assistance Livreurs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21721\" class=\"elementor elementor-21721 elementor-21719\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d80a38 e-con-full e-flex e-con e-parent\" data-id=\"5d80a38\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-07c9d22 e-con-full e-flex e-con e-child\" data-id=\"07c9d22\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ac0c5df e-con-full e-flex e-con e-child\" data-id=\"ac0c5df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6546687 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6546687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Centre d&rsquo;Assistance Livreurs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8f01a4 elementor-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"d8f01a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-after=\"\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.gofo.com\/fr\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u2b60 PAGE D'ACCUEIL DE GOFO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1932633 e-con-full e-flex e-con e-child\" data-id=\"1932633\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9366f0 elementor-widget elementor-widget-text-editor\" data-id=\"e9366f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\"><div><div data-zone-id=\"0\" data-line-index=\"0\" data-line=\"true\">B\u00e9n\u00e9ficiez d&rsquo;une formation, d&rsquo;un accompagnement et de tout ce dont vous avez besoin pour r\u00e9ussir.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf8df3d e-flex e-con-boxed e-con e-child\" data-id=\"bf8df3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0999bb9 elementor-widget elementor-widget-image\" data-id=\"0999bb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/apps.apple.com\/fr\/app\/gofo-courier-fr\/id6451254755\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"374\" height=\"125\" src=\"https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917-1.webp\" class=\"attachment-full size-full wp-image-21726\" alt=\"\" srcset=\"https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917-1.webp 374w, https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917-1-300x100.webp 300w\" sizes=\"(max-width: 374px) 100vw, 374px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea6120b elementor-widget elementor-widget-image\" data-id=\"ea6120b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.cps.courier.android\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"421\" height=\"125\" src=\"https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/GetItOnGooglePlay_Badge_Web_color_English-e1780668033686-1.png\" class=\"attachment-full size-full wp-image-21728\" alt=\"\" srcset=\"https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/GetItOnGooglePlay_Badge_Web_color_English-e1780668033686-1.png 421w, https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/GetItOnGooglePlay_Badge_Web_color_English-e1780668033686-1-300x89.png 300w\" sizes=\"(max-width: 421px) 100vw, 421px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b39bb9 e-con-full e-flex e-con e-parent\" data-id=\"4b39bb9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59c151a elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"59c151a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"130\" src=\"https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Vector-1-scaled-1-1.png\" class=\"attachment-full size-full wp-image-21730\" alt=\"\" srcset=\"https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Vector-1-scaled-1-1.png 2560w, https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Vector-1-scaled-1-1-300x15.png 300w, https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Vector-1-scaled-1-1-1024x52.png 1024w, https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Vector-1-scaled-1-1-768x39.png 768w, https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Vector-1-scaled-1-1-1536x78.png 1536w, https:\/\/www.gofo.com\/fr\/wp-content\/uploads\/2026\/07\/Vector-1-scaled-1-1-2048x104.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-803f24a elementor-widget elementor-widget-html\" data-id=\"803f24a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n  .gofo-hc,\n  .gofo-hc * {\n    box-sizing: border-box;\n  }\n\n  .gofo-hc {\n    --bg: #f8f5f0;\n    --white: #ffffff;\n    --text: #1a1a1a;\n    --muted: #9a9a9a;\n    --border: #e8e2d8;\n    --accent: #e85d2f;\n    --active-bg: #f2ede6;\n    --shadow-sm: 0 2px 16px rgba(0, 0, 0, 0.06);\n    --shadow-lg: 0 8px 32px rgba(0, 0, 0, 0.11);\n    --radius: 14px;\n\n    \/* Enlarged module scale *\/\n    --sidebar-w: 280px;\n    --card-w: 300px;\n    --card-gap: 24px;\n    --layout-gap: 48px;\n\n    --font: 'Poppins', sans-serif;\n\n    font-family: var(--font);\n    color: var(--text);\n    width: 100%;\n  }\n\n  \/* Background layer behind the help center *\/\n  .gofo-hc-bg {\n    position: relative;\n  }\n\n  .gofo-hc-bg .gofo-hc {\n    position: relative;\n    z-index: 1;\n    margin-bottom: -25%;\n  }\n\n  .gofo-hc .hc-view {\n    width: 1250px;\n    max-width: 100%;\n    margin: 40px auto;\n    gap: var(--layout-gap);\n  }\n\n  .gofo-hc #gofo-hc-home {\n    display: flex;\n    height: 620px;\n    align-items: stretch;\n  }\n\n  .gofo-hc #gofo-hc-detail {\n    display: none;\n    align-items: flex-start;\n  }\n\n  .gofo-hc #gofo-hc-detail.active {\n    display: flex;\n  }\n\n  .gofo-hc .sidebar {\n    width: var(--sidebar-w);\n    flex-shrink: 0;\n    background: var(--white);\n    border-radius: var(--radius);\n    box-shadow: var(--shadow-sm);\n    border: none;\n    padding: 32px 0 28px;\n  }\n\n  .gofo-hc #gofo-hc-home .sidebar {\n    height: 100%;\n  }\n\n  .gofo-hc #gofo-hc-detail .sidebar {\n    position: sticky;\n    top: 32px;\n  }\n\n  .gofo-hc .sidebar-header {\n    padding: 0 24px 20px;\n  }\n\n  .gofo-hc .sidebar-label,\n  .gofo-hc .home-link {\n    font-size: 14.5px;\n    font-weight: 400;\n    color: var(--text);\n    line-height: 1.3;\n  }\n\n  .gofo-hc .sidebar-label {\n    font-size: 12.5px;\n    letter-spacing: 0.12em;\n    text-transform: uppercase;\n    color: var(--muted);\n  }\n\n  .gofo-hc .home-link {\n    cursor: pointer;\n  }\n\n  .gofo-hc .mobile-back-link {\n    display: none;\n  }\n\n  .gofo-hc .home-link:hover {\n    color: var(--accent);\n  }\n\n  .gofo-hc .nav-list {\n    list-style: none;\n    padding: 8px 14px 12px;\n    margin: 0;\n  }\n\n  .gofo-hc .nav-list li {\n    margin-bottom: 30px;\n  }\n\n  .gofo-hc .nav-item {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    min-height: 54px;\n    height: auto;\n    padding: 0 12px 0 16px;\n    border-radius: 10px;\n    font-size: 15px;\n    color: var(--text);\n    cursor: pointer;\n    white-space: normal;\n    transition: background 0.18s;\n  }\n\n  .gofo-hc .nav-item:hover,\n  .gofo-hc .nav-item.active {\n    background: var(--active-bg);\n  }\n\n  .gofo-hc .nav-item.active {\n    font-weight: 500;\n  }\n\n  .gofo-hc .nav-label {\n    flex: 1;\n    overflow: hidden;\n    text-overflow: ellipsis;\n  }\n\n  .gofo-hc .nav-badge {\n    color: #e85d2f;\n    display: none;\n    width: 24px;\n    height: 24px;\n    border-radius: 50%;\n    background: var(--white);\n    align-items: center;\n    justify-content: center;\n    margin-left: 8px;\n    box-shadow: 0 1px 4px rgba(0, 0, 0, 0.12);\n    font-size: 18px;\n    line-height: 1;\n  }\n\n  .gofo-hc .nav-item.active .nav-badge {\n    display: flex;\n  }\n\n  .gofo-hc .card-grid {\n    width: calc(3 * var(--card-w) + 2 * var(--card-gap));\n    display: grid;\n    grid-template-columns: repeat(3, var(--card-w));\n    grid-template-rows: repeat(2, 1fr);\n    gap: var(--card-gap);\n    height: 100%;\n  }\n\n  .gofo-hc .card {\n    background: var(--white);\n    border-radius: var(--radius);\n    box-shadow: var(--shadow-sm);\n    position: relative;\n    overflow: hidden;\n    cursor: pointer;\n    padding: 26px;\n    transition:\n      box-shadow 0.22s,\n      transform 0.22s;\n  }\n\n  .gofo-hc .card:hover {\n    box-shadow: var(--shadow-lg);\n    transform: translateY(-3px);\n  }\n\n  .gofo-hc .card::before {\n    content: '';\n    position: absolute;\n    inset: 0;\n    background: linear-gradient(135deg, #f2ede6 0%, transparent 55%);\n    opacity: 0;\n    transition: opacity 0.24s;\n  }\n\n  .gofo-hc .card:hover::before {\n    opacity: 1;\n  }\n\n  .gofo-hc .card-title {\n    position: relative;\n    z-index: 1;\n    font-size: 20px;\n    font-weight: 600;\n    line-height: 1.28;\n\n    max-width: 100%;\n    min-height: auto;\n\n    display: block;\n    overflow: visible;\n    word-break: normal;\n    overflow-wrap: break-word;\n\n    padding-right: 20px;\n    min-height: 54px;\n  }\n\n  .gofo-hc .card-illus {\n    position: absolute;\n    right: 18px;\n    bottom: 20px;\n    width: 160px;\n    height: 175px;\n    z-index: 1;\n    pointer-events: none;\n    background-size: contain;\n    background-position: center bottom;\n    background-repeat: no-repeat;\n    \/* image-rendering: crisp-edges; \/* uncomment if source is pixel-art *\/\n  }\n\n  .gofo-hc .article-pane {\n    flex: 1;\n    min-width: 0;\n    background: transparent;\n  }\n\n  .gofo-hc .article-section {\n    display: none;\n    animation: gofoFadeUp 0.26s ease forwards;\n  }\n\n  .gofo-hc .article-section.active {\n    display: block;\n  }\n\n  .gofo-hc .article-title {\n    font-size: 38px;\n    font-weight: 700;\n    line-height: 1.18;\n    margin: 0 0 30px;\n  }\n\n  .gofo-hc .article-body h2 {\n    font-size: 22px;\n    font-weight: 600;\n    margin: 34px 0 16px;\n    padding-bottom: 10px;\n    border-bottom: 1px solid var(--border);\n  }\n\n  .gofo-hc .article-body h2:first-child {\n    margin-top: 0;\n  }\n\n  .gofo-hc .article-body p,\n  .gofo-hc .article-body li {\n    font-size: 17px;\n    line-height: 1.85;\n  }\n\n  .gofo-hc .article-body ul {\n    list-style: none;\n    padding: 0;\n    margin: 0 0 26px;\n  }\n\n  .gofo-hc .article-body li {\n    position: relative;\n    padding: 6px 0 6px 24px;\n  }\n\n  .gofo-hc .article-body li::before {\n    content: '';\n    position: absolute;\n    left: 0;\n    top: 18px;\n    width: 6px;\n    height: 6px;\n    border-radius: 50%;\n    background: var(--accent);\n    opacity: 0.7;\n  }\n\n  .gofo-hc .tip-box {\n    background: #fff4f0;\n    border-left: 3px solid var(--accent);\n    border-radius: 0 8px 8px 0;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 16px;\n    line-height: 1.8;\n  }\n\n  .gofo-hc .see-more {\n    display: inline-flex;\n    font-size: 16px;\n    font-weight: 500;\n    color: var(--accent);\n    cursor: pointer;\n    margin: 10px 0 30px;\n    background: none;\n    border: none;\n    padding: 0;\n    font-family: var(--font);\n  }\n\n  .gofo-hc .see-more::after {\n    content: ' \u2192';\n  }\n\n  @keyframes gofoFadeUp {\n    from {\n      opacity: 0;\n      transform: translateY(8px);\n    }\n    to {\n      opacity: 1;\n      transform: translateY(0);\n    }\n  }\n\n  @media (max-width: 1024px) {\n    .gofo-hc #gofo-hc-home,\n    .gofo-hc #gofo-hc-detail {\n      flex-direction: column;\n      height: auto;\n    }\n\n    .gofo-hc .sidebar {\n      width: 100%;\n      position: relative !important;\n      top: auto !important;\n    }\n\n    .gofo-hc .card-grid {\n      width: 100%;\n      grid-template-columns: repeat(2, 1fr);\n      grid-template-rows: auto;\n    }\n\n    .gofo-hc .card {\n      min-height: 178px;\n    }\n\n    .gofo-hc-bg .gofo-hc {\n      transform: translateY(0%);\n      margin-bottom: -12%;\n    }\n  }\n\n  @media (max-width: 640px) {\n    .gofo-hc-bg {\n      padding-bottom: 0;\n    }\n\n    .gofo-hc {\n      padding: 16px;\n      transform: none;\n      margin-bottom: 0;\n    }\n    \n    .gofo-hc .card-title {\n    max-width: calc(100% - 70px);\n    padding-right: 0;\n    font-size: 19px;\n    line-height: 1.28;\n    }\n\n    .gofo-hc .sidebar {\n      display: none;\n    }\n\n    .gofo-hc .mobile-back-link {\n      display: block;\n      font-size: 14.5px;\n      font-weight: 400;\n      color: var(--text);\n      cursor: pointer;\n      padding: 12px 0;\n    }\n\n    .gofo-hc .mobile-back-link:hover {\n      color: var(--accent);\n    }\n\n    .gofo-hc .card-grid {\n      grid-template-columns: 1fr;\n      gap: 12px;\n    }\n\n    .gofo-hc .card-illus {\n      width: 102px;\n      height: 112px;\n    }\n\n    .gofo-hc .article-title {\n      font-size: 28px;\n    }\n\n    .gofo-hc .article-body h2 {\n      font-size: 18px;\n    }\n\n    .gofo-hc .article-body p,\n    .gofo-hc .article-body li {\n      font-size: 15px;\n    }\n  }\n<\/style>\n\n<div class=\"gofo-hc-bg\">\n  <div class=\"gofo-hc\" id=\"gofo-help-center\">\n    <div id=\"gofo-hc-home\" class=\"hc-view\">\n      <aside class=\"sidebar\">\n        <div class=\"sidebar-header\">\n          <div class=\"sidebar-label\">S\u00e9lectionner le menu<\/div>\n        <\/div>\n        <ul class=\"nav-list\" id=\"gofo-home-nav\"><\/ul>\n      <\/aside>\n\n      <div class=\"card-grid\" id=\"gofo-home-cards\"><\/div>\n    <\/div>\n\n    <div id=\"gofo-hc-detail\" class=\"hc-view\">\n      <aside class=\"sidebar\">\n        <div class=\"sidebar-header\">\n          <div class=\"home-link\" onclick=\"gofoHome()\">Accueil du Centre d'aide<\/div>\n        <\/div>\n        <ul class=\"nav-list\" id=\"gofo-detail-nav\"><\/ul>\n      <\/aside>\n\n      <main class=\"article-pane\" id=\"gofo-article-pane\">\n        <div class=\"mobile-back-link\" onclick=\"gofoHome()\">\u2190 Accueil du Centre d'aide<\/div>\n      <\/main>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  \/* ================================================================\n   *  Language detection  (via URL path: \/en\/\u2026 \u2192 en, \/fr\/\u2026 \u2192 fr, etc.)\n   * ================================================================ *\/\n  var currentLang = (function () {\n    \/\/ \/en has highest priority \u2014 always English if present\n    if (\/\\\/en(?:\\\/|$)\/i.test(location.pathname)) return 'en'\n    var m = location.pathname.match(\/\\\/(fr|nl|it)(?:\\\/|$)\/i)\n    return (m && m[1]) || 'en'\n  })()\n\n  \/* ================================================================\n   *  Structural data  (field-order & metadata \u2014 NO user-facing text)\n   * ================================================================ *\/\n  var helpCenterMeta = [\n    {\n      id: 'courier-overview',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373170.webp',\n      cardImgAlt: 'Courier Overview',\n      sections: [\n        { seeMore: { target: 'getting-started' } },\n        { seeMore: { target: 'deliveries' } },\n        { seeMore: { target: 'proof-of-delivery' } },\n        { seeMore: { target: 'safety-compliance' } },\n        { seeMore: { target: 'app-tech' } },\n      ],\n    },\n    {\n      id: 'getting-started',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373178.webp',\n      cardImgAlt: 'Start Your Journey',\n      sections: [{}, {}, {}],\n    },\n    {\n      id: 'deliveries',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373169-1.webp',\n      cardImgAlt: 'Daily Delivery Runs',\n      sections: [{}, {}, {}],\n    },\n    {\n      id: 'proof-of-delivery',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373172.webp',\n      cardImgAlt: 'POD Made Simple',\n      sections: [{}, {}, {}],\n    },\n    {\n      id: 'safety-compliance',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Group-1413373174.webp',\n      cardImgAlt: 'Safety First',\n      sections: [{}, {}],\n    },\n    {\n      id: 'app-tech',\n      cardImg: 'https:\/\/www.gofo.com\/it\/wp-content\/uploads\/2026\/06\/Layer_1.webp',\n      cardImgAlt: 'Support Made Quick',\n      sections: [{}, {}],\n    },\n  ]\n\n  \/* ================================================================\n   *  Translations  \u2014 en, fr, nl, it\n   *\n   *  Each key is an item id.  The value holds every user-facing\n   *  text field for that item.  When a field is missing in the\n   *  active language we fall back to 'en'.\n   * ================================================================ *\/\n  var translations = {\n    en: {},\n    fr: {},\n  }\n\n  \/* ===== English (source of truth) ===== *\/\n  translations.en = {\n    'courier-overview': {\n      navLabel: 'Courier Overview',\n      cardTitle: 'Courier Overview',\n      articleTitle: 'Courier Overview',\n      sections: [\n        {\n          heading: '1. Getting Started',\n          items: [\n            'Download the [GOFO Courier FR] app and contact the station manager to complete account registration.',\n            'Essential items: mobile phone, marker pen, and a delivery vehicle in clean and good condition.',\n          ],\n          seeMore: 'View \\u201cGetting Started\\u201d details',\n        },\n        {\n          heading: '2. Deliveries',\n          items: [\n            'Check in at the warehouse to complete parcels scanning, numbering, and loading.',\n            'Follow the in-app navigation route as needed.',\n            'Report undeliverable parcels promptly and return them safely to the warehouse.',\n          ],\n          seeMore: 'View \\u201cDeliveries\\u201d details',\n        },\n        {\n          heading: '3. Proof of Delivery',\n          items: [\n            'Take at least 2 POD photos per parcel.',\n            'POD photos must prove that the parcel is in perfect condition.',\n          ],\n          seeMore: 'View \\u201cProof of Delivery\\u201d details',\n        },\n        {\n          heading: '4. Safety & Compliance',\n          items: [\n            'Operate compliant vehicles and drive safely.',\n            'Maintain polite communication with all recipients.',\n          ],\n          seeMore: 'View \\u201cSafety & Compliance\\u201d details',\n        },\n        {\n          heading: '5. App & Tech Support',\n          items: [\n            'Adjust navigation, camera, system language and other settings within the app.',\n            'For unresolved issues, contact your station manager.',\n          ],\n          seeMore: 'View \\u201cApp & Tech Support\\u201d details',\n        },\n      ],\n    },\n\n    'getting-started': {\n      navLabel: 'Getting Started',\n      cardTitle: 'Start Your Journey',\n      articleTitle: 'Getting Started',\n      sections: [\n        {\n          heading: '1.1 Account Registration',\n          items: [\n            'Download the app: Search for [GOFO Courier FR] on the Apple App Store or Google Play Store to download it.',\n            'Create an account: Contact your station manager to register.',\n          ],\n        },\n        {\n          heading: '1.2 Tools & Equipment Checklist',\n          items: [\n            'Wear a clean standard work uniform.',\n            'Carry a smartphone with a working internet connection.',\n            'Use a clean and reliable delivery vehicle.',\n            'Prepare a marker pen as needed for parcel labeling.',\n          ],\n        },\n        {\n          heading: '1.3 Training & Employment Qualification',\n          items: [\n            'Complete onboarding training including app operation guide, POD standards.',\n            'Hold a valid driving licence with a clean driving record (no drink-driving or serious traffic violations).',\n          ],\n        },\n      ],\n    },\n\n    deliveries: {\n      navLabel: 'Deliveries',\n      cardTitle: 'Daily Delivery Runs',\n      articleTitle: 'Deliveries',\n      sections: [\n        {\n          heading: '2.1 Warehouse Check\\u2011in & Pick-Up',\n          items: [\n            'Arrive punctually and park in designated safe areas; never block truck lanes, loading docks or fire exits.',\n            'Collect, scan, and sort packages in the app.',\n            'Report damaged or missing items immediately.',\n          ],\n        },\n        {\n          heading: '2.2 Delivery Requirements',\n          items: [\n            'Use the in-app navigation to go to each recipient\\u2019s address.',\n            'Comply with customer delivery instructions.',\n            'If the address is unclear, call the customer to confirm the location.',\n          ],\n        },\n        {\n          heading: '2.3 Failed Delivery',\n          items: [\n            'Select the problem parcel type and report the delivery exception in the app.',\n            'Return the parcels to the warehouse according to the DSP instructions.',\n            'Do not leave parcels in unsafe, unauthorized, or ambiguous locations.',\n          ],\n        },\n      ],\n    },\n\n    'proof-of-delivery': {\n      navLabel: 'Proof of Delivery',\n      cardTitle: 'POD Made Simple',\n      articleTitle: 'Proof of Delivery',\n      sections: [\n        {\n          heading: '3.1 General Requirements',\n          items: [\n            'A valid POD must contain at least 2 photos (1 photo of the parcel with a clearly visible shipping label + 1 correct example based on the delivery method).',\n            'Photos must contain three key components \\u2014 Label: Legible barcode and tracking number. Address: House number \/ mailbox \/ distinctive surrounding landmarks. Delivery context: Clear surroundings proving the exact drop-off location.',\n            'POD photos must show that the package is intact.',\n            'Except for mailbox drop\\u2011off, third\\u2011party collection requires written authorisation from the recipient.',\n            'Selecting delivery type must match the actual drop\\u2011off scenario.',\n          ],\n        },\n        {\n          heading: '3.2 Delivery Scenarios',\n          items: [\n            'Delivery to the recipient: clear label + recipient holding parcel.',\n            'Mailbox: clear label + mailbox details + parcel placed inside mailbox.',\n            'Unmarked mailbox: clear label + full mailbox view + recipient\\u2019s street house number.',\n            'Designated address: clear label + exact parcel placement + screenshot of recipient\\u2019s consent chat.',\n            'Delivery to villa\/residential estate: clear label + exact parcel placement + villa house number.',\n          ],\n        },\n        {\n          heading: '3.3 Non\\u2011Compliant Placement',\n          items: [\n            'Left in apartment corridors.',\n            'Left in parking lots.',\n            'Left at office building entrances.',\n            'Left outside mailboxes.',\n          ],\n        },\n      ],\n    },\n\n    'safety-compliance': {\n      navLabel: 'Safety & Compliance',\n      cardTitle: 'Safety First',\n      articleTitle: 'Safety & Compliance',\n      sections: [\n        {\n          heading: '4.1 Courier Conduct',\n          items: [\n            'Operate compliant vehicles and drive safely.',\n            'Maintain polite communication with recipients; avoid offensive language, physical altercation or customer harassment.',\n            'No smoking, alcohol consumption or illegal drug use during working shifts.',\n          ],\n        },\n        {\n          heading: '4.2 Emergency & Welfare',\n          items: [\n            'Report traffic accidents, unsafe conditions or health issues immediately.',\n            'DSP controls daily driving hours and arranges reasonable workloads to ensure courier safety and well-being.',\n          ],\n        },\n      ],\n    },\n\n    'app-tech': {\n      navLabel: 'App & Tech Support',\n      cardTitle: 'Support Made Quick',\n      articleTitle: 'App & Tech Support',\n      sections: [\n        {\n          heading: '5.1 Basic Operations',\n          items: [\n            'Log in using password or SMS verification code.',\n            'Adjusting settings for language, navigation and photo storage.',\n          ],\n        },\n        {\n          heading: '5.2 Troubleshooting',\n          items: [\n            'Delivery tool \/ app issues: Report to station manager immediately for terminal support.',\n            'Escalate other unresolved issues to the station manager.',\n          ],\n        },\n      ],\n    },\n  }\n\n  \/* ===== French ===== *\/\n  translations.fr = {\n    'courier-overview': {\n      navLabel: 'Pr\\u00e9sentation des livreurs',\n      cardTitle: 'Pr\\u00e9sentation des livreurs',\n      articleTitle: 'Pr\\u00e9sentation des livreurs',\n      sections: [\n        {\n          heading: '1. Guide de pr\\u00e9paration',\n          items: [\n            'T\\u00e9l\\u00e9chargez l\\u2019application [GOFO Courier FR] et cr\\u00e9ez votre compte aupr\\u00e8s du responsable de station.',\n            'Outils indispensables\\u00a0: smartphone, feutre et v\\u00e9hicule de livraison propre et en bon \\u00e9tat.',\n          ],\n          seeMore: 'Voir le d\\u00e9tail du guide de pr\\u00e9paration',\n        },\n        {\n          heading: '2. R\\u00e8gles de livraison',\n          items: [\n            'Pr\\u00e9sentez-vous \\u00e0 l\\u2019entrep\\u00f4t pour effectuer le scan des colis, leur num\\u00e9rotation et le chargement.',\n            'Suivez l\\u2019itin\\u00e9raire de navigation sur l\\u2019application selon les consignes.',\n            'Signalez rapidement les colis impossibles \\u00e0 livrer et ramenez-les en toute s\\u00e9curit\\u00e9 au d\\u00e9p\\u00f4t.',\n          ],\n          seeMore: 'Voir le d\\u00e9tail des r\\u00e8gles de livraison',\n        },\n        {\n          heading: '3. Preuve de livraison',\n          items: [\n            'Prendre au minimum 2 photos POD par commande.',\n            'Les photos POD doivent attester de l\\u2019int\\u00e9grit\\u00e9 du colis.',\n          ],\n          seeMore: 'Voir le d\\u00e9tail de la preuve de livraison',\n        },\n        {\n          heading: '4. S\\u00e9curit\\u00e9 et conformit\\u00e9',\n          items: [\n            'Utilisez un v\\u00e9hicule conforme et conduisez prudemment.',\n            'Adoptez une attitude polie envers les clients.',\n          ],\n          seeMore: 'Voir le d\\u00e9tail s\\u00e9curit\\u00e9 et conformit\\u00e9',\n        },\n        {\n          heading: '5. Assistance technique et application',\n          items: [\n            'Modifiez dans l\\u2019APP navigation, param\\u00e8tres photo et langue syst\\u00e8me.',\n            'Pour les anomalies, contactez le responsable du site DSP.',\n          ],\n          seeMore: 'Voir le d\\u00e9tail assistance technique',\n        },\n      ],\n    },\n\n    'getting-started': {\n      navLabel: 'Guide de pr\\u00e9paration',\n      cardTitle: 'Guide de pr\\u00e9paration',\n      articleTitle: 'Guide de pr\\u00e9paration',\n      sections: [\n        {\n          heading: '1.1 Inscription du compte',\n          items: [\n            'T\\u00e9l\\u00e9chargement\\u00a0: recherchez [GOFO Courier FR] sur l\\u2019App Store ou Google Play.',\n            'Cr\\u00e9ation du compte\\u00a0: inscription aupr\\u00e8s du responsable de station.',\n          ],\n        },\n        {\n          heading: '1.2 Liste des outils et \\u00e9quipements',\n          items: [\n            'Portez l\\u2019uniforme officiel propre.',\n            'Munissez-vous d\\u2019un smartphone connect\\u00e9 au r\\u00e9seau.',\n            'Utilisez un v\\u00e9hicule propre et fiable pour les livraisons.',\n            'Pr\\u00e9parez des feutres pour marquer les colis si n\\u00e9cessaire.',\n          ],\n        },\n        {\n          heading: '1.3 Formation et conditions d\\u2019embauche',\n          items: [\n            'Ayant fini la formation d\\u2019int\\u00e9gration\\u00a0: utilisation d\\u2019app, normes de POD, etc.',\n            'Ayant obtenu un permis de conduire valide avec un casier de conduite vierge (pas de conduite en \\u00e9tat d\\u2019ivresse ni d\\u2019infractions graves).',\n          ],\n        },\n      ],\n    },\n\n    deliveries: {\n      navLabel: 'R\\u00e8gles de livraison',\n      cardTitle: 'R\\u00e8gles de livraison',\n      articleTitle: 'R\\u00e8gles de livraison',\n      sections: [\n        {\n          heading: '2.1 Pointage au d\\u00e9p\\u00f4t et r\\u00e9cup\\u00e9ration des colis',\n          items: [\n            'Arrivez \\u00e0 l\\u2019heure, stationnez sur les emplacements s\\u00e9curis\\u00e9s d\\u00e9finis\\u00a0; interdiction d\\u2019obstruer voies camions, quais de chargement et sorties de secours.',\n            'R\\u00e9cup\\u00e9rez, scannez et triez les colis sur l\\u2019APP\\u00a0; signalez imm\\u00e9diatement tout colis ab\\u00eem\\u00e9 ou manquant.',\n          ],\n        },\n        {\n          heading: '2.2 Consignes de livraison',\n          items: [\n            'Utilisez la navigation int\\u00e9gr\\u00e9e de l\\u2019APP pour vous rendre aux points de livraison.',\n            'Respectez les demandes du destinataire.',\n            'Si l\\u2019adresse est impr\\u00e9cise, appelez le client pour la confirmer.',\n          ],\n        },\n        {\n          heading: '2.3 Gestion d\\u2019\\u00e9chec de livraison',\n          items: [\n            'S\\u00e9lectionnez le type d\\u2019anomalie sur l\\u2019APP pour signaler l\\u2019\\u00e9chec de livraison.',\n            'Rapportez les colis au d\\u00e9p\\u00f4t selon les instructions du responsable DSP.',\n            'Interdiction absolue de d\\u00e9poser les colis dans des endroits dangereux, non autoris\\u00e9s ou \\u00e0 adresse incertaine.',\n          ],\n        },\n      ],\n    },\n\n    'proof-of-delivery': {\n      navLabel: 'Preuve de livraison',\n      cardTitle: 'Preuve de livraison',\n      articleTitle: 'Preuve de livraison',\n      sections: [\n        {\n          heading: '3.1 Normes g\\u00e9n\\u00e9rales',\n          items: [\n            'Une POD valide contient au moins deux photos\\u00a0: une vue du colis avec \\u00e9tiquette lisible + une photo adapt\\u00e9e au mode de d\\u00e9p\\u00f4t.',\n            'Trois \\u00e9l\\u00e9ments obligatoires sur chaque photo \\u2014 \\u00c9tiquette\\u00a0: code-barres et num\\u00e9ro de suivi bien visibles. Adresse\\u00a0: num\\u00e9ro de porte \/ bo\\u00eete aux lettres \/ rep\\u00e8res environnementaux identifiables. Contexte de livraison\\u00a0: environnement permettant de v\\u00e9rifier le lieu exact du d\\u00e9p\\u00f4t.',\n            'Les photos POD doivent prouver l\\u2019int\\u00e9grit\\u00e9 du colis.',\n            'Hors d\\u00e9p\\u00f4t en bo\\u00eete aux lettres, toute remise \\u00e0 un tiers n\\u00e9cessite une autorisation \\u00e9crite du destinataire.',\n            'Le mode de r\\u00e9ception s\\u00e9lectionn\\u00e9 doit correspondre \\u00e0 la situation r\\u00e9elle.',\n          ],\n        },\n        {\n          heading: '3.2 Cas de prise en charge',\n          items: [\n            'Signature du destinataire \/ remise \\u00e0 un tiers\\u00a0: \\u00e9tiquette nette + destinataire tenant le colis.',\n            'D\\u00e9p\\u00f4t \\u00e0 la bo\\u00eete aux lettres\\u00a0: \\u00e9tiquette claire + informations BAL + colis \\u00e0 l\\u2019int\\u00e9rieur.',\n            'BAL sans identification\\u00a0: \\u00e9tiquette claire + vue compl\\u00e8te de la BAL + num\\u00e9ro de rue du destinataire.',\n            'D\\u00e9p\\u00f4t \\u00e0 l\\u2019emplacement convenu\\u00a0: \\u00e9tiquette claire + position exacte du colis + capture d\\u2019\\u00e9cran du consentement client.',\n            'Livraison villa\\u00a0: \\u00e9tiquette claire + position du colis + num\\u00e9ro de la villa.',\n          ],\n        },\n        {\n          heading: '3.3 Non-conformit\\u00e9s de d\\u00e9p\\u00f4t',\n          items: [\n            'Colis d\\u00e9pos\\u00e9 dans les couloirs d\\u2019immeuble.',\n            'Colis laiss\\u00e9 sur parking.',\n            'Colis devant l\\u2019entr\\u00e9e d\\u2019un bureau.',\n            'Colis pos\\u00e9 \\u00e0 l\\u2019ext\\u00e9rieur des bo\\u00eetes aux lettres.',\n          ],\n        },\n      ],\n    },\n\n    'safety-compliance': {\n      navLabel: 'S\\u00e9curit\\u00e9 et conformit\\u00e9',\n      cardTitle: 'S\\u00e9curit\\u00e9 et conformit\\u00e9',\n      articleTitle: 'S\\u00e9curit\\u00e9 et conformit\\u00e9',\n      sections: [\n        {\n          heading: '4.1 R\\u00e8gles de conduite du livreur',\n          items: [\n            'Circulez avec un v\\u00e9hicule conforme et respectez les r\\u00e8gles de s\\u00e9curit\\u00e9 routi\\u00e8re.',\n            'Soyez aimable avec les clients, \\u00e9vitez les paroles insultantes, conflits physiques ou harc\\u00e8lement.',\n            'Interdiction de fumer, consommer de l\\u2019alcool ou des substances illicites pendant les horaires de travail.',\n          ],\n        },\n        {\n          heading: '4.2 Urgences et protection du personnel',\n          items: [\n            'Signalez imm\\u00e9diatement tout accident routier, danger ou malaise physique.',\n            'Les responsables r\\u00e9gulent la dur\\u00e9e quotidienne de conduite et r\\u00e9partissent les tourn\\u00e9es raisonnablement pour pr\\u00e9server la sant\\u00e9 des livreurs.',\n          ],\n        },\n      ],\n    },\n\n    'app-tech': {\n      navLabel: 'Assistance application et technique',\n      cardTitle: 'Assistance application et technique',\n      articleTitle: 'Assistance application et technique',\n      sections: [\n        {\n          heading: '5.1 Utilisation basique de l\\u2019APP',\n          items: [\n            'Connexion par mot de passe ou code SMS de v\\u00e9rification.',\n            'Param\\u00e9trages personnalisables\\u00a0: langue syst\\u00e8me, pr\\u00e9f\\u00e9rences navigation, autorisation du stockage photos.',\n          ],\n        },\n        {\n          heading: '5.2 Gestion des pannes',\n          items: [\n            'Panne outils et appli livraison\\u00a0: signalez-les rapidement au responsable de station, qui contactera le sp\\u00e9cialiste terminal pour les r\\u00e9soudre.',\n            'Probl\\u00e8mes anormaux non r\\u00e9solus\\u00a0: contacter le responsable du site DSP.',\n          ],\n        },\n      ],\n    },\n  }\n  \/* ================================================================\n   *  Translation helper\n   *    t(itemId, sectionIndex, field)\n   *    Falls back to 'en' when the active language lacks the field.\n   * ================================================================ *\/\n  function t(itemId, sectionIndex, field) {\n    \/* Look up the active translation block for this item.  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